Take a walk downtown during the office hours and you will find several corporate heads immersed into their mobile oblivious of their surroundings. Just as you might think that they are busy communicating, educating, and entertaining themselves; they would be accessing their marketing collaterals and resolving customer issues. Thanks to smartphone accessibility, the concept of customer relationship management has reached another level.
According to a research study by Gartner, the businesses of today spend around $12 billion every year on CRM mobile Apps. Although this is a reality, there are several businesses that have not leveraged the power of mobile application for CRM. Through this article, we intend to acquaint you with multiple ways in which CRM mobile apps are transforming businesses worldwide. So, here we go!
Keep Ahead with Real Time Updates
Right from forecasts like this one to activity updates and performance reports, CRMs provide with real-time information to the users. Search for “SugarCRM Mobile App” and you will come across several applications that provide such facilities. The best part? Admins can also obtain hourly, monthly, and quarterly updates. These updates on the go can help CRM users in many ways can ever imagine. Things can happen faster and transactions get quicker.
The GPS Advantage
A well-designed SuiteCRM Mobile App provides location-based access to CRM users and gives them a list of leads, present and potential customers along with their locations. This facility saves a lot of time, efforts and of course, fuel.
Team Collaborations and Access
Now, as the CRM is a centralized system, it keeps all the team-mates aware and updated about meetings, follow-ups, deal status, progress reports and more. You can also obtain a customized Mobile Application For CRM.
Enhanced Customer Service
Customers need answers to their queries on immediate basis. Finding information about the status of customer queries also gets easy with the presence of CRM on fingertips.
With accurate and tangible data, real time updates and enhanced productivity, CRM mobile apps are proving to be a bliss for CRM users that are on the move.
Is There Anything Out There for Sugar/SuiteCRM Users?
TapCRM – is a Suite and Sugar CRM is a great way to provide on the go access of CRM data to your teams. It helps the users to conduct efficient operations and works on both Android and iOS platforms. And the best part is, you can get working with it in 3 easy steps given below:
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You might be feeling on the top of the world by merely having an online presence. However, you must know that there is a vast and deep ocean out there. And you’re just a drop! Read about the offerings of e-commerce giants like Amazon, eBay or Wal-Mart and you might feel an instant intimidation. Anyway, it is not just the sales figures of these companies that should impress you.
You should be more curious about what must be going on behind the scenes. What processes these ecommerce companies undertake in order to achieve impeccable deliveries? Having these curiosities as an ecommerce business owner can help you reach places. Today, we will discuss about the ways in which you can overcome them.
Choose the Right Platform
The market of ecommerce has always been evolving. Every few months, a new technology pops up or asks for an update. However, it is important to choose a platform that offers fruitful results at cost-effective rates. Small and medium enterprises often go for WordPress and Shopify. Large enterprises with intricate website structures choose to go with Magento eCommerce platform.
Although Magento is a leading platform to get feature-rich websites, some business specific functionalities might go missing. This is when Magento extensions can come to your rescue.
Step 1: Enhance Your Global Imprint
The best part about having an online store is that you get to expand your reach and open your business to the customers from all over the world. Only by doing so, you will be able to achieve better and improved sales. Also, it is important to understand the nitty gritties of global logistics and currency rates. Apart from these aspects, ecommerce store owners also face other challenges given below.
Step 2: Overcome Data Integrity Issues
Ecommerce websites are huge. If there the data is defective or gets manipulated due to error, it can prove to be a hindrance in the product manufacturing. This applies especially to the supply chain aspects including available stocks, number of sold products and decline of stocks. And that being said, it is very important to load inventory data in real time. So, once must take proper measures to ensure that no part of the website is vulnerable.
Step 3: Install Inventory Extensions
Business owners having their warehouses at different locations find it quite difficult to maintain the stock count. Now, whether you have a Magento 1 or 2 platform, you must have a software in place that helps you get over the discrepancies in the inventory area. Search for “Magento 2 Extensions” and you will come across several companies that offer inventory management solutions. These extensions come with features that help you manage orders, stocks, warehouses, suppliers etc.
Step 4: Provide an Omni Channel Experience
Customers no longer shop from their favorite brand through a single resource. They keep switching between different ways like online shopping, pick and go, buying from on-line storefronts etc. As the buying habits have modernized, it becomes very important for e-store owners to provide their customers with an Omni Channel experience. For example, Starbucks offers services at their physical cafes, through chat bots and also offers the order online and pick up from the cafe option. This brings a lot of convenience to the everyday buyers.
Step 5: Make the Most Out of Social Media
Last, but not the least, it is important to understand the power and reach of social media. Through social media pages, it is possible to reach your audiences effectively and interact with them on a personal level. Social Media pages also enable the e-business owners to spread their words through competitions, advertisement, campaigns etc. In case you find yourself lagging behind on the social media aspect, it wouldn’t be wrong to hire a digital marketing company that can help you enhance your presence on this platforms.
We hope the above mentioned guidelines will help you reach places with your ecommerce business. What are the other ways in which you think you can overcome the daily e-business challenges? Please feel free to share with us.
“We deliver your Pizza in 30 minutes or you get it for free” When Domino’s had come up with this challenge for its customers, they explained that more than it being a challenge for them, it was a challenge for their customers. A challenge to be ready when the Pizza gets delivered - hot and fresh right at their doorstep. A challenge, to be around. And last, but not the least; a challenge to be completely dressed when they knock!
Now, a challenge like this not only intrigues people but creates a lot of curiosity for the brand. A study conducted by Voxware on 500 consumers on their delivery expectations for online purchase proved that 69% would not prefer to shop from an ecommerce brand if they do not deliver the product to them on the day promised. So, what is the impact of delayed deliveries on your ecommerce business? And how would you overcome these challenges using a delivery date extension? Let us try to know.
Pressure on Customer Support
“I had ordered my product 15 days ago. Why haven’t I received my product yet?” Delay the deliveries by a day and your email box will be full of such queries. And it depends if your company is reachable on call or not. Otherwise, your phones won’t stop ringing either. Imagine the amount of pressure it will put on your employees! Instead of focusing on enhancing your brand or attracting more visitors, they will get busy answering queries. Also, it will affect the revenue generation and have a negative impact your workforce.
Negative Reviews on the Website
Well, this is something you can’t save yourself from. Reviews play a significant role in making or breaking your sales. People can write reviews showing your company in bad light. Not just on your website but also on different forums on Google. Now, if your delivery services are not up to the mark, the possibilities of bad reviews are higher. On seeing the reviews, the customers might get apprehensive about making transactions with you and you will lose several potential customers.
Social Media Criticism
By now, you must be aware of how important social media platforms are. Now, let’s say you have a page on social media and your delivery standards are plummeting. If your services deteriorate, your customers will write comments on your page and report against you to the social media authorities. This will result into your page being taken off and your page being shut down. Imagine the kind of impact it will have on your brand name!
You definitely do not want to go through the hurdles mentioned above. And hence, you would need a system in place that helps you to make deliveries on the dates that your customers want you to. Now, let’s say you have a Magento ecommerce store and you want to ensure timely deliveries. In this case, you can search for order delivery date extension and find the one that goes with your requirements.
So, How Does a Delivery Date Extension Work?
The major objective of any Delivery Date Extension is to take the uncertainty and speculation out of the delivery system. When you install an extension like this one, it enables the e-store owner to set the convenient delivery dates from the backend and reflect it in the front-end for your customers. Thereafter, your customers can select the date they want the delivery on and order for themselves.
The advantage of plugins like these is that it enables you plan for your deliveries in time and reach upto your customers’ expectations. We hope that you find the one that suits your requirements soon. All the best!
Online shopping is not a trend anymore. These days, it is more of a norm. But there are some cons associated to it. Although, people are fond of shopping online, they often complain of delayed and flawed deliveries. And you are sure to have heard several incidents wherein the customers have had an unpleasant experience with product deliveries. Sometimes, the product does not reach them as promised. And sometimes, it does not reach them at all.
So, how can Magento Store owners take the uncertainties and speculation out of the order delivery process? Is there a tool that can help them so? The answer of course, is yes. Using a Magento 2 Delivery Date and Time Extension, Magento Store Owners can offer their customers with the facility to pre-schedule their orders. Let us understand about the ways in which these extensions help ecommerce business owners. Here we go:
For the customers to be able to select the dates for their order delivery, it is important for you to display different time slots and their delivery charges. The Add Delivery Schedule feature makes it easy for you to do so. You can display the convenient dates and time of shipping. As soon as the customer confirms the date, they receive an automatically generated email. It gives them a clear idea about the delivery charges based on date and time. They can also view the shipping dates and added comments along with them.
Magento Delivery Scheduling Extensions provide e-store owners with the freedom to display delivery dates anywhere on their store. They can choose whether they want to display delivery dates on Product Page, Checkout Page or Product Page. Depending on the configurations, the customers can select the delivery date from the respective page.
It does not end with the customers selecting their convenient delivery dates. As an e-store owner, you also need to make sure that these deliveries happen on the promised dates. A good quality Magento Delivery Date and Time Extension enables you to take a look at the list of orders according to filters. It is possible to view the list of orders according to dates and product types from the dashboard. A feature like this enables you to plan and distribute resources for making swift order deliveries.
AppJetty’s Delivery Date Scheduler for Magento 1 & 2 provides e-store owners with the above given functionalities and more. Know more about the features of the product from here or email us on firstname.lastname@example.org.
If you are a business owner and you are asked to describe an ecommerce company like Amazon in one word, you would probably say “Innovation” or “Tech Giant.” But answers like these prove that you might be looking at it at a very superficial level. There are a lot of factors responsible for the success of companies like these. At their core are the biggest inventory management systems that enable them to make successful deliveries globally.
As several ecommerce stores of today run on Magento 2, they need to cope with the challenges of POS Management and everyday inventory. And to be able to do that successfully, it becomes imperative for them to embrace a Magento 2 Warehouse Management Software. How do these extensions help and what are the best practices in Magento Inventory Management? Read through this article to know:
Inventory Updates in Real Time
Two major ways to ensure that you are successfully managing your stocks is; you do not fall short of them and that the inventory does not tie up your finances. But that is not enough. To cope with the ever-changing demands of today’s customers, you need to have stock updates in real time. Using a Magento Stock Management Extension, you can cope with such situations and get stock updates on real-time on your mobile.
Efficient Supply Chain Management
Supply Chain Management process is of huge importance in any business. It is a journey that includes several activities like material planning, procurement and integration, warehouse fulfillment, distribution/shipping and returns. A Magento 2 Mobile Inventory Management Software makes your ecommerce supply chain efficient by keeping a track of warehouses, stocks, suppliers, orders etc.
Inventory Management Extensions
If you search for “Magento 2 Warehouse Management extensions” online, you are sure to find several IT companies that promise excellent products. However, some of these extensions integrate Magento directly into their systems and use Magento as the inventory master. But you must know that point to point integration is not a scalable practice.
Find a Magento inventory management software that can be easily configured and used. All you need to do is install the inventory management extension, download its mobile app, and connect both. Thereafter, you would be able to conduct stock management, warehouse management, supplier management, purchase order management etc. on the go. It will also provide you with Sales Order Details and Analytical Reports with relevant details about orders, customers, and products.
MageMob Inventory for Magento 2 is an extension that helps e-store owners with effective inventory management on the go. It has features that are originally not available in default management systems.
Find out more about the product and its features by, clicking here.
If you are a business owner, you must have experienced that handling a business expedition is not easy. The world is technology driven and so are you. And this is exactly why you constantly need to keep upgrading the technologies you use for your business. Odoo ERP is one such popular system that helps business ownersdrive their operations seamlessly.
However, Odoo version updates happen after every one and half year and you need to follow certain steps if you want to migrate your Odoo to a new version and use the latest Odoo apps. So, here is what you should do:
Consider taking Backup
As the first step, you need to back up the data of your present ERP system. Then, you should install a demo server from the production server with database and extension. This way, errors won’t occur and neither will you experience any losses while migrating.
Analyze the Current System
It is very important to closely examine and analyze your present Odoo software before you migrate. When you indulge into end-to-end analysis, you will get insights as to why you need to consider migration. It will also let you know about the precautionary measures you need to take when you upgrade your Odoo software.
Migrating the Present Database
When you upgrade the current version of your Odoo software, it is quite obvious that you will also migrate the modules and database. Now, this can be a bit tricky as you have to be cautious with the data extraction process. This is because the data is stored in different third-party system and extensions. If there are errors in the data set during data migration, you can keep them at bay through data cleansing procedure.
It is very important to be systematic with module migration of the Odoo ERP. And to be able to that, businesses must know about inter-modular interaction in the current ERP. One also needs a strong understanding of data transmission to and from different systems.
Handling the Technical Glitches
As the last step, you need to take care of the technical tissues that come up during the integrity check. Make sure that the Odoo migration you are going for is right and a clean data set. Once you take care of these aspects, you can go for the demo set up on the server. You can also get real instances of your new Odoo software and experiment without any restrictions.
Long gone are the days when you would find hordes of customers queueing around a customer care center seeking help. Or neither do you keep on phone haggling with customer care executives. Well, this is because, we all have the privilege of helping ourselves through customer service portals. And thankfully, most of the brands we are associated with offer them. In fact, several businesses offer a personalized information seeking experience to their customers.
Nowadays, as mobile phones have become an everyday part of people’s lives, customers also prefer to connect with different brands on the move. You might already have a SuiteCRM customer portal. But as we tend to take a lot of things for granted, you may be unaware of the benefits it offers you and your customers with. So, what are these benefits? Read ahead to know:
1. Adds to the knowledge and skills of your customers
You cannot expect your customers to find answers to their questions as soon as they land on your website. They need to explore a bit and find out about the answers you provide. Of course, you would provide your customers with a user-friendly interface. But while they try to find the answers to their questions, they are sure to learn a lot and know how to get an access to the information the next time they come to your portal. You can also provide your customers with an easy to access knowledge base so that they can find out about everything in detail.
2. Helps You Create Communities
Consider having a Q & A section on your Suitecrm Joomla Portal. Thereafter, you can ask your customers to voice their opinions and ask questions about your products on it. You can also enable the option for customers to be able to answer each other. By offering peer to peer support, you will be able to create strong communities and followers. Not just that, it will also take a lot of burden off the shoulders of your customer care executives.
3. Drive recommendations
If you offer a simple and user-friendly knowledge base for your customers; they will be able to find answers to their questions easily. Also, if your customer portal is intuitive enough to understand what your customers need, they will be satisfied and promote your services to others. A successful self-service portal us a perfect way to strengthen the faith of your customers in your brand.
If you do not have a SuiteCRM customer portal, it is time you consider investing into one. Try to know about the different ways in which it can help you. Happy searching!
Let us say you are an ecommerce store owner based in Australia. You have built your website on Magento and you need to take care of a lot of aspects related to your store. It might include everything right from managing the inventory and logistics of your store to making sure if the frontend and the backend of your e-store work well. However, out of all the aspects, what matters the most is; do your products reach your customers in a glitch-free way? Is your shipping process streamlined enough?
If the answers to the above questions are “No,” you need to invest into an Australia Post Magento extension that makes it easy for you to manage your shipping needs. It does not matter whether you have a Magento 1 or 2 based e-store. Search for “ecommerce shipping solutions Australia.” You will come across several tools that can help you manage all your shipping requirements and provide you with a pleasant shipping experience. So, what are the ways in which these extensions help the Australia based e-store owners? Let us have a sneak peek into it:
They Offer Live Shipping Rates
Each time your visitor comes online and needs to pay shipping charges, he needs to go to the official Australia Post website to check the live shipping rates. Now, this is not a feasible process to go through each time. Through a superior quality Australia Post Extension, you can display live rates from the official Australia Post website directly on your e-store. Some of the providers of this extension are also official partners of Australia Post. So, if you install an extension from one of these providers, it will provide you with all the security you need.
They Let You Add Multiple Shipping Methods
With an Australia Post Magento extension, ecommerce store owners can add both international and domestic services for parcels/letters in their Magento Store. You can also opt for international services on products depending on the size and type of parcel. Some extensions offer the “Signature on Delivery” option so that you can bring transparency and build a trustworthy relationship with your customers.
Apart from the above given advantages, you can also find Ecommerce shipping solutions Australia that offers the following features:
As an ecommerce store owner, you might have some specific needs that are not available in the extension you are about to buy. During such times, you can ask the company developing your extension to customize it based on your needs. By doing so, you will be able to get what you want.
We live in a mobile centered world. Which means, people rarely access their desktops and mobiles for surfing different websites. The same applies to online shopping. Business owners have spread their wings to social media and Google Playstore to expand their reach amongst their customers. A survey by Statista revealed that “By 2020 most of the mobile apps will generate approximately 189 billion U.S. through in-app advertising and app stores.” As an ecommerce store owner, if you think that you cannot ignore this sum, you must think about having your own app.
When it comes to building apps, Magento is the most sought-after platform by e-store owners. This is because it offers a clean interface and utmost flexibility to their customers. For the upcoming business owners who have limited budget for building an app, an extension that helps them to create their app can prove to be of great use. So, how do you go about building a mobile app for your ecommerce store? This article will acquaint you with the same.
Choosing the right method
There are two major ways to build an app for ecommerce store. One, hiring a professional Magento App Development company. And two, using an extension or a Magento App builder. If you go for bespoke app development, you will need a good financial backup and clear objectives as to what features and functionalities you want. You will also have to discuss with the developers as to how do you want them to go about developing your website. If you are using an app builder, you can do it on your own or ask the developers to do it for you. They can also modify the structure of mobile app builder to suit your needs.
Creating the User Interface
The interface of your Magento Mobile App should be user-friendly and simple. However, it is not advisable to just plagiarize the products and their categories blindly to the app. This is because the visitors interact differently with their mobiles and desktops. It is advisable that you use your major products and their categories and display them on the app. By doing so, you will be able to attract the visitors on the products for which you want to boost your sales. Remember, the less overwhelming your app design is, the better it is.
Simplifying the Checkout Process
If you do not want cart abandonments, you must spare your customers the horror of long and complicated check out procedures and forms. To fetch information from your clients, you can provide them with an option to sign in through their social media accounts. When they login, you can extract the necessary details and help them shop in a simple and stress-free way. You can also give them the option to save their details on the app so that, they can do it in a matter of few minutes/clicks the next time.
We hope the above pointers will help you to create a better application for your Magento store. Make sure you choose the right service providers to help you do that.
Hospitals and huge healthcare institutions that handle day to day operations have a lot of things to look after. It includes fixing patient appointments, liaising with doctors and staff members, organizing healthcare programs and more. However, with the fast-paced working of today’s environment, patients expect to get the answers to their queries at the earliest and in the most effective way. The hospital authorities cannot possibly connect with all the patients simultaneously and keep the records of all patients. And hence, they need to have a Customer CRM software in place.
Now, when it comes to Customer CRM Portals, the most popular of them all is SuiteCRM Portal. However, any SuiteCRM Customer Portal might not deem suitable for the needs of hospital operations. So, it is better to use the one that works in healthcare environment. Today, we will investigate the ways in which a CRM customer portal benefits the patients and hospital authorities. Here we go:
Maintain Patient Histories
It is not possible to keep a record of every patient visit and their timings. There needs to be a system in place that keeps a record of patient visit timelines and other activities. A SuiteCRM Joomla Portal enables hospital authorities to automatize patient intakes and create workflow reminders. It also helps them to follow up on appointments and maintain communication models between doctor-doctor, doctor-patient, hospital-doctor, hospital customer etc.
Better Customer Interactions
There are a lot of pre and post care procedures that are a part of hospital routine. And the patients, whether they are comfortable or not; must undergo these formalities with the hospital. However, they cannot keep running after the authorities to give the reports of tests for the mere fact that they are unwell. Also, it would be even tougher for the hospital staff to approach every patient and hand over reports to them. A CRM solution comes of great help when you want to minimize such issues. It provides e-reports along with their status to the customers. Not just that, they can also conduct patient surveys through portals.
Some diseases need intensive treatment. And some are possible to treat through homemade remedies. To help the patients treat regular ailments like flu, headaches, and stomach ache, hospital authorities can offer a medical encyclopedia inside their SuiteCRM portal. The patients can look in to it for the detailed description of different diseases, ailments, and their solutions. However, one needs to keep these encyclopedias updated so that the patients can find the needed information whenever they want.
Appjetty is a digital software products store specializing in extensions, plugins and apps for host of software platforms like Magento, WordPress, SugarCRM, SuiteCRM, Odoo, Dynamics CRM, etc.