WelCome To AppJetty
AppJetty At A Glance
With modernized approaches to purchase and support, certain businesses never actually see their customers. If your business is hardware, technical products like home appliances, there is still one way to meet your customers. Your installation and on field support teams interact with your customers in person. Maintaining that relationship appropriately is crucial. What if your dryer broke down during the monsoon and the company sends their staff late and without the right equipment? That would definitely cause you extra struggle and you’d have to wait a couple of days more for your dryer to get fixed. Now imagine you are this business that has this unsatisfied customer. What is one of the ways that could make it easier for you to serve your customers? Just like a CRM helps you keep track of your customers, support requests, and other data, a mobile CRM with mobile centric features provides you with unique ways of serving your customers. TapCRM, which is a mobile app for SuiteCRM, has an exclusive feature that is especially for your field force. You can track your team members on the map, and they can access and edit CRM data right from the field. Let’s take a look at how TapCRM helps with field force management: - Once a purchase order or repair request comes in the CRM, the team lead can assign the clients to the field force. This can be based on location, tasks, skills, etc. - Each team member will get their assigned tasks in their TapCRM app. They can see these assignments on the map as well. - The CRM also enables them to see the details of a service or installation request, which in turn helps them plan the tools they require for it. This way they don’t have to carry every tool, but they will also not miss the required tools. - Once they are on the field, they can check in and check out of each service or installation request right from within the app. This makes it easy for them to have minimal interaction with their devices. It ensures that their manager knows their task is done. - Since TapCRM has all the CRM data, the field force can use it to check if a customer has previously made any requests for repairs to their appliance. This can give them a better understanding of what component may be faulty. Once the service is done, they can generate an invoice, add it to the customer’s record, and provide customers with a copy of the same right then. - At the office, the team manager does not need to be in constant touch with the team via phone calls and messages to know their whereabouts. - In case a customer contacts them asking for when their promised service will be taking place, the manager will be able to answer confidently and deliver on that promise because they can see the team’s progress in real time using field force tracking. - The manager will be able to generate reports of each team member’s accomplished tasks, as well as their miles traveled. This enables them to compensate the team for fuel or other such expenses of the job. - Once the tasks are completed, the field force doesn’t necessarily need to come into the office to do any paperwork because all the necessary paperwork is digitally available in the CRM and happens in run time during the day. TapCRM’s field force management feature creates a transparency between the manager and their team members, which in turn helps them serve their customers better as well. With the logistics of whether they have the equipment, or whether they can find the meeting spot, out of the way, the task becomes easier to focus on. It enables productivity because no one has to spend time doing paperwork. AppJetty recognizes the logistics that go behind businesses and how it wastes resources. So we make software products to lessen the burden of logistics, enabling you to focus on serving your customers and business partners better. If you are a business that is looking to make it better for your field force, we can customize TapCRM for you. You can contact us here. Source : https://www.appjetty.com/blog/making-field-force-management-hassle-free To help estore owners using Australia Post as their postal service manage parcel shipments and deliveries from within their stores, our AppJetty team has developed two efficient modules:
– Australia Post Shipping Extension – Australia Post Parcel Send Though both these extensions are highly useful for Magento store owners, there are some differences between the features of both. And of late, many of our clients and audience had been enquiring about the differences between the two plugins. So, here we are with this post fully dedicated to the differences between Australia Post Shipping Module and Australia Post eParcel/Parcel Send that can help merchants choose the right module for their stores. Before we delve into the detailed explanation of features, let’s have an encapsulated view of major differences between the two. Magento 2 Australia Post Extension and Australia Post Parcel Send both are useful in the management of parcel deliveries. However, while Australia Post Shipping Extension is ideal for store owners with yearly shipments below 1000; Australia Post eParcel (soon to be Parcel Send) is the only solution to make distribution streamlined for vendors with yearly shipments above 1000. Besides, Parcel Send provides some exclusive features for vendors that include: – Advanced consignment management – Manifest generation – Mass label printing for consignments – Support for third-party shipping methods within the store that are not present in Australia Post Shipping Module. Apart from the difference between these two modules, Australia Post Shipping module comes in two versions with differences in the extent of functionalities non-eParcel Online account holders and e-Parcel Online account holders can avail. The two versions are as below: – One basic version for vendors with non-eParcel (soon to be Parcel Send) Online accounts who can avail only PAC API live shipping rates and satchel services. – The advanced version for vendors with eParcel accounts who can avail of the exclusive functionalities of Shipment Tracking and Label Printing as well. Now that you have got a basic idea of major differences, read on to know their features in detail to get deeper insights into both plugins. Australia Post Shipping Extension for Magento 2 The very first difference, as you have read above, starts with the number of yearly shipments. This shipping extension is ideal for small and medium-sized vendors with yearly shipment count not exceeding 1000. Live Shipping Rates The admin can display live shipping rates for various types of shipments on the storefront so that end-customers don’t need to go to the Australia Post official site to cross-check the rates. Note: Though live shipping rates are generally more preferable among users of this extension, our developer team also provides support for displaying contract service rates to end-customers for eParcel account holders whose shipment count exceeds 1000 as they prefer those rates for higher profit margins. The flexibility of Shipment Configurations This plugin also offers configuration options like ‘Signature on Delivery’, insurance coverage charges for shipments, and item-level packing to ship every item separately. Multiple Shipping Services This plugin lets you set domestic and international services for letters and parcels. You have the freedom to choose between international services depending on the type and size of letters and parcels. Shipping Rates Configurations This plugin also lets you define default product dimensions for the weight unit to consider while generating shipping rates. You can also set default values of parameters like height, width, and length when product dimensions are not explicitly specified. AusPost Configurations This plugin also lets you set up handling fee and warehouse postcodes for your Magento 2 store. Further, you can also set satchel services and COD charges for your parcels. These rates will be added to calculated live shipping rates based on either standard or contract rates. Label Printing Through the Australia Post Label Printing service, you can also generate a shipment label with the Australia Post logo in predefined size and format. You can create label layouts for parcels and express posts and decide on the number of labels to print per paper. However, you can use only one label per order. Australia Post Parcel Send for Magento 2 This plugin is ideal for e-store owners with yearly shipments exceeding 1000. One thing to note here is that Australia Post Parcel Send is just a minor variant of the all-inclusive Australia Post service with several exclusive features for vendors with higher shipment count over 1000. Flexibility to Manage Third-Party Shipping Methods Through this extension, you can integrate the functionality of shipping method management of Australia Post shipping extension and set charge codes for all third-party shipping methods to offer to your end-customers. For instance, if your end-customer chooses FedEx for delivery, you can still assign the order to Australia Post Parcel Send for Magento 2. Manage Shipping Methods With this extension, you can display or hide particular shipping methods as per your requirements on your storefront. You can also offer free shipping by setting the minimum order value from your store backend. Consignment Management This is an exclusive feature that gives you the freedom to define custom article presets of different dimensions and also create customized articles for a single shipment. You can also manage all your consignments easily, view their details, and generate shipments in bulk. You can also send them for label printing and create and download labels for bulk consignments unlike order-wise label printing in Australia Post shipping module. Thus, it saves you valuable time and effort and speeds up the label generation process. In the same way, you can also generate return labels in bulk. Manifest Generation Unlike Australia Post Shipping extension, you can generate manifest immediately after you submit a consignment. You can add multiple reports to a single manifest and view a manifest summary report of all such auto-generated manifest reports containing multiple orders. Therefore, this plugin makes it easier to handle bulk orders via consignments and manifest summary reports, unlike Australia Post Shipping plugin where you need to maintain order-wise reports. Concluding Note Now that you have understood all the major differences between Australia Post Shipping extension and Australia Post Parcel Send, we hope it would be easy for you to choose the right extension for your store. If you still have any queries or want to get any kind of information about them, drop us a line at [email protected] and our support team will revert to you within 24 hours. Meanwhile, you can explore the features of our plugins right from here. Original Blog: https://www.appjetty.com/blog/australia-post-shipping-vs-australia-post-parcel-send Unlike brick-and-mortar store owners, online retailers don’t have the ‘luxury’ to meet customers in person and collect their feedback. Generally, they have customer support, emails, online chats, etc. to collect their customers’ feedback.
Even if they use several remarketing strategies like a promotional discount to engage shoppers who have already purchased with them, they can’t get the full picture of customers’ post-shopping experience. But if you are an online store owner, collecting post-purchase experience matters a lot! This is because it builds trust in customers towards your brand. As they realize that you are concerned not just about selling your products but also about how they are finding your products and their experience, your bond with your customers strengthens. In general, sending a customer feedback survey in the first week of purchase is a good idea and a good-quality CRM survey module can help you create, monitor, and analyze the results too. However, unless you don’t have engaging and on-point questions, your post-purchase survey may fall flat. Therefore, picking the right set of questions is of utmost importance. Let’s go through a few questions that you can include in your survey. How did you find our store?Here, your objective is to identify the primary referral source. You can either keep this question open-ended or use checkboxes against all options for customers to choose multiple option that apply all that apply. Here are several possible options: - What made you consider our brand?This question can help you gauge the reason why a customer chose to buy a product from your store. It also helps you find out the strong points and USPs that make your brand stand out. With these USPs in your knowledge, you can enhance them further and leverage them to create content and marketing strategies. Here are a few suggested options that you can include for customers to choose from in response. - I am a loyal customer - Price - Product Specifications - Free Shipping - Exclusive promotional coupons - Same-Day Delivery - Your brand came on top in search results - Referral from friend - Appealing Product Information and Good Product Reviews - 30-Day No Question Asked Return Policy, etc. Based on responses, you can get the full picture of the powerful reasons that drive sales on your store. What did you like the most about our product(s)?You can keep this question in two parts. The first part where you can let your customers choose one or more possible variables as responses. A few suggested ones are: - Quality - Products meeting expectations and matching descriptions - Value for money In the second part, keep a line blank for open-ended feedback where customers can write down what they felt about the shopping experience. Further, they can also write about something specific they didn’t ‘like’. Based on the responses, you can determine the factors that are ‘actually’ making your products popular and sales-worthy. Besides, you can also work out to fix the things that customers didn’t like. Did the overall shopping experience meet your expectations?Though it is a relatively tough question, it could be one of the most crucial ones. A few key questions could be: - Did you easily find your product(s) once at our store? - Did you find our store easily navigable? - Could you find all the items you were looking for? - How did you find the checkout process? - Did you receive the product on time? - Could you easily track your order and receive timely updates on it from our end? Such questions will help you to analyze the end-to-end customers’ experience right from when they found your store to using the product. Would you consider returning to our store in the future? If yes, what other items would you prefer to buy from our store?This question onwards, things start getting personal. This is because you are asking your customers straight away whether they liked your store enough to return or not. So, it is important to keep the tone light and not ‘over-imposing’. Customers shouldn’t feel like you are forcing them to consider your brand worthy. Rather, they should feel that their repeat purchases really matter to you and that you would like to improve your product(s) according to their responses. You can also suggest a few items for them to buy: - Similar items to those ones they bought. - Complimentary items - More variants of the same product (in size, color, etc.) - More brands to select from Others Which method would you prefer to stay connected with us?You can include a number of options like: - Pinterest, etc. to choose from. Make sure that you include links in your survey for respondents to change their email preferences and follow your brand on various social media platforms. Would you refer our brand to your friend(s)/relative(s)?If they answer ‘Yes’, you can offer a promotional code for both the respondent and their friends. And leverage their satisfaction to expand your customer base. However, if their answer is ‘No’, you can immediately accompany a question like - ‘What went wrong?’ or ‘Is there anything you would like to mention that we can improve upon?’ This question will engage your customers more and they’ll understand that they matter for you. Are You Ready to Make Your Post-Purchase Survey Engaging? Collecting post-purchase experience is the key to determining your customer satisfaction level. With well-thought questions as mentioned above, you can easily prepare a post-purchase survey using a CRM survey module and stay on top of your customers’ shopping experience. Want to create a post-purchase survey right away? Check out our Survey Rocket Source : https://www.appjetty.com/blog/best-post-purchase-customer-feedback-survey-questionnaire Analyzing CRM data properly is as important as collecting data to reach the right decisions. Just as the ways to collect data differ as sign up forms, surveys, calls, etc.; ways to analyze that data differ too. And data visualization is one of the most important ones among them. The human brain is wired for visualization Never found a newborn reading a book, have you? But found the same baby reacting to visuals? YES! Does it click something in your mind? That humans have that innate ability to understand visuals faster. The same logic goes with CRM data. Rather than analyzing complex data in the form of numbers and figures, visualizing it makes it much easier and faster. Various plugins like Dynamics 365 map integration for Dynamics lets you plot CRM records on the map. This entity mapping like Dynamics CRM field mapping not only makes data presentation aesthetically better but also easily comprehensible. Now that you have understood the core reason behind the need for data visualization, read on to know how it can help grow your organization.
With Dynamics CRM field mapping, sales reps can utilize the available time to a maximum. With an easy view of filtered data as per region, territory, proximity, or other filters, scheduling daily activities and appointments becomes easier. Hence, they can make the best use of available working hours.
By creating a category/attribute specific view of entities on a Dynamics 365 map, you can understand the core reasons behind the success and failure of your strategies. Further, you can identify the developing trends in a region through the visualization of data over a period of time. Accordingly, you can collaborate with the marketing team to work out future strategies to strengthen your position in that region.
A sales manager can stay on top of your sales reps’ activities. With live tracking, they can always keep track of their on-field sales reps’ whereabouts. They can also add or remove new routes or activities in real-time as the situation demands. By creating and sharing optimized routes with their on-field members, they can help on-field resources reach out to more customers in lesser time. In return, sales reps can also use ‘check-in/check-out’ that can give you an overview of their activities throughout the day. This movement of information in both directions helps enhance communication between sales managers and sales reps.
With a feature like a region drawing, you can easily create territories and assign them to your team members right from within CRM using a mapping integration like a Dynamics 365 map plugin. Additionally, you can allot contacts and leads to your on-field team members to upkeep efficiency and productivity.
Having acquired full details of the highest-grossing clients and areas available, the sales team can forward it to the marketing team. It can help streamline communication between sales and marketing teams. Also, the marketing team can then work out strategies to engage such high-grossing clients and enhance sales in all such areas. The marketing team can also set several goals for itself and discuss and suggest sales goals for the sales team. This way, the sales team and marketing team can work hand-in-hand to implement targeted location marketing strategies and boost sales in those locations.
Be it a Dynamics 365 map integration plugin or any other, most of them have features like summary cards or analytical detailed dashlets. These features help get a smart overview of sales activity, open leads, follow-up data, and region-wise performance, and more. With all these insights, planning daily or monthly activities becomes easier and more efficient.
Generally, a Dynamics CRM map plugin or others come with the support for not only Google Maps but also others like Apple or Waze. Therefore, on-field sales reps can easily navigate to assigned clients, leads, or contacts by accessing the defined routes from any map they prefer. Further, they can also personalize their map view with user-level configuration. By configuring minor details like auto zoom and default location, they can save manual efforts and time in accessing frequently required data.
You can just filter the fields of every module once and save them in a security template. This helps you save the time in switching between modules and filtering the fields you need to share every now and then. You can simply create multiple security templates containing data as per team members’ frequent requirements. Whenever a team member asks for it, you can share one of the pre-created security templates as per their requirements. Final Thoughts Data visualization is indeed a very crucial aspect when it comes to analyzing CRM data. Dynamics CRM field mapping not only gives you better insights into available CRM data but also streamlines your sales operations and activities. The only success mantra for any manufacturing company is prompt deliveries.
Whether it is for the stores, suppliers, warehouses, or distributors, they all directly deal with their customers. Hence, having a streamlined supply chain is very important for customer satisfaction and overall experience. Let’s understand how visualizing Dynamics 365 records on the map can help you plan a better supply chain and deliver more in less time! Sales Team By visualizing their suppliers and distributors on the map, the sales rep can plan their visits with the help of an optimized route. When on the field, they can optimize the route with navigation. As a result, they can plan more meetings with the distributors in a single day and improve their overall performance. By using features like territory visualization, reps can see where the distributors and other stakeholders lie. And they can have a quick glance at each of the assigned ones. In case any appointment gets canceled, they can search for other distributors with the help of nearby features along the route. Service Team To meet customers on time or in any urgent case, service reps can follow optimized routes on the map. While on the map, with the help of Quick Insight and Reports, they can monitor the area from which the most customer requirements are coming and manage that territory accordingly. A rep can also record their arrival and departure for the location of a visit with the Check-In/Check-Out feature of Quick Maps for Dynamics CRM map integration. In order to deliver services quickly, service reps can visualize the nearby area of service around a customer and add to the credibility and performance of the organization. Supply Chain Delivery When delivering, managers can visualize their clients on the map and meet the requirements by assigning the territories to the reps. After being assigned, reps can use the Optimized Route feature with Visualized Contacts enabled on the map to deliver goods by using the Auto-Scheduling feature. After delivering the goods to the required location, they can record the timings with Check-in and Check-out features to let the managers know that the job is done. Managers can stay connected to the reps when they are on-field with the Live tracking feature. In case they need any help upfront, managers can offer help. Marketing With the visualized data on a map, the marketing team can target campaigns for particular locations. They can use concrete data from the map to perform the marketing activities for the right times. Location lists, marketing lists, etc. can be availed for future product launches and improve the overall performance region wise. Quick Maps: #1 Planner for Sales Team So much can be done with map visualization and you can tap into potential untouched locations. In that case, you can opt for a Free Trial of Quick Maps and find out whether it can suit your requirements or not! To get a free trial of 30 days you can visit the website or Microsoft AppSource. Original Blog: https://www.appjetty.com/blog/how-to-improve-supply-chain-in-manufacturing-industry-with-dynamics-365-map-visualization Ever wondered that a small virus invisible to naked eyes could wreath havoc beyond bounds? Yupp, you guessed it right – the Novel Coronavirus a.k.a. COVID-19. At first sight, anyone would only say this – the virus has disrupted lives. And nobody can deny that! Though this pandemic has positive sides too – improved air quality, reduced noise pollution, healing environment, one can’t ignore its widespread impact.
Online businesses too are facing the brunt. Nevertheless, as Einstein said – “In the midst of every crisis, lies great opportunity.”, online business owners also have the opportunity to innovate their business operations. Wondering how? Read on to know how you can prevent problems from arising in your business operations – especially the problems with delivery services and keep your business operations streamlined amid COVID-19. Tips to Manage Order Deliveries Efficiently– Zero-contact delivery In the times of this pandemic, everyone is concerned about the possibility of infection from Corona. Several ecommerce companies like Amazon, BigBasket, etc. have already started offering zero-contact deliveries. It is high time you also offered the option of Zero-Contact or contactless delivery to your customers to: – Mitigate the chances of Corona spread. – Win their trust and instill a sense of safety in their minds. You can display this option for customers to opt-in on your product page or checkout page. You can also view the list of orders with the condition of contactless delivery along with specific instructions from customers from your backend for more efficient management. A feature-rich plugin like Delivery Date Scheduler that integrates with your estore can help you step up to the occasion. Also, make sure that you take proper steps to ensure that the zero-contact delivery is seamless. Coming soon: Our team of developers is working to add this functionality to our Magento 2 Delivery Date Scheduler. To explore more, click Magento 2 Delivery Date. – Let customers select delivery date and time slot With the lockdown scenario prevailing across various areas of a country, customers know better about their regions. And they have a better idea about when the lockdown would probably be over or relaxed and deliveries would resume – especially if they are in red zone areas. Even in other areas with mild lockdowns, they would know the fixed hours during which the administration might allow outsiders including delivery men to enter. You can let them use this knowledge to choose a suitable delivery date and time slot with a delivery date picker to reduce the chances of delivery issues like delivery returns to a minimum. – Personalize customers’ shopping experience By letting your customers add delivery comments regarding the packaging style specifications or the ‘Call before Delivery’ option, etc. This way, you can engage them better. – Stay on top of order management With a summarized view of orders and delivery statuses, stay on top of your customers’ orders. Keep your customers in tune with order statuses through email notifications or text messages using a feature-rich plugin. – Display non-working days and non-operative hours To ensure full transparency, specify working and non-working days and display them on the checkout page so that customers not only get a clear idea of them but also place orders accordingly. You can also define operative and non-operative time-slots to make the checkout process even more transparent through a Delivery Date Scheduler. This will help customers choose the most suitable time slot from operative slots in accordance with the lockdown guidelines in their regions. This will help reduce chances of delivery issues like delivery delays, order returns, confusion, and miscommunication, or poor delivery experiences, or other grievances to a minimum. – Manage grace period, cut-off time and daily quota per customer To streamline your delivery operations and mitigate the possibility of delivery problems or grievances, you can: – Specify the min. count of days it takes to process several particular orders (grace period) – Mention the point of time beyond which any order placed would count in the orders as the next-day (cut-off time) – Add the maximum number of items a customer can order daily(daily quota per customer)etc. on your store. It won’t only help you add more transparency but also manage orders more efficiently and seamlessly. Are You Ready for Streamlined Delivery Operations? Now that you know that one of the important steps towards sustaining your e-business amid the Novel Coronavirus pandemic is streamlining your delivery operations, it is high time you followed the above-mentioned tips and retain your business with the help of an efficient plugin like our Magento 2 Delivery Date Scheduler. Original Blog: https://www.appjetty.com/blog/streamline-delivery-operations-with-magento-2-delivery-date-scheduler What’s the great thing about open-ended questions? You get genuine opinions from people as they are not bound to select from the available answer choices. However, the real challenge begins when you have hundreds of responses to review. This type of analysis is called qualitative data analysis. And for most researchers, the least favorite thing. Hence, in this article, we explain a 3-step guide on how you can make sense out of open-ended questions, and make your life easier! Prepare the data and read through the responsesWith survey reports, you can overview the responses of close-ended questions from charts. However, with reports like detailed individual reports, you can gather the response of each and every responder at an individual level. After you have them, start reading. While trying to understand them, make sure to label or categorize them in a way that resonates with you. For example, if the feedback is about not receiving responses of tickers, you can use the code “poor customer service” to categorize that response and other responses that communicate a similar idea. A quick tip: You can use an Excel spreadsheet—add the responses in column A and assign each response code in column B. You can sort column B alphabetically to view which codes appear most. You can also divide the responses into categories like: - Positive - Neutral - Negative Subcategorize and recheckSubcategorize them only if you find extra details that could help. For example, if you find that not getting a reply to the ticket is something you have received a lot, add it in the negative -- No ticket response. However, you can skip this step because it depends on the replies that you received. Once you are done, make sure to go back and re-read responses to make sure they fit properly in the categories that you‘ve assigned them. You can also assign multiple categories to one response since open-ended responses tend to cover more than one thing usually. Quick tips: - Instead of starting with a pre-defined list of codes, let the responses define them for you. Make your list of codes as you go. - Be consistent. For example, if you use the code "No ticket response" once, keep using it. Don’t mix it up by adding "no responses" to your list of codes. It’s time for results!Now that you have everything ready, it is time to convert them into quantitative data/percentages. For example, from your survey 30% of people had positive things to say, 20% were neutral, and 50% had negative comments. Quick tips: - Tally the number of times each code appears to determine key issues. - In your final report, use verbatims to prepare your findings. For example:- - Finding The customer support system is not responsive - Verbatim - "We never get the reply of our tickers" Do not forget your objectiveWhen analyzing the qualitative data, it is important to keep in mind what your objective is. Were you looking to find out if your customer support is up to the mark? Just like that, write down your objective and work around finding its answer. It will help you gather effective answers. Power tips for asking open-ended questions for better insights:- Study your open-ended questions. Wherever you feel you can get more information, turn them into open-ended questions. - After a close-ended question, follow up with an open-ended question. It will help you fetch more information regarding your customers’ choice of a particular close-ended question. - Open-ended questions are designed to start conversations. Hence it is important to actively listen to them and act and if possible, revert with a solution. And that’s it! It may look like a 3-step process, but it is a lot of work! However, keeping your objective in mind will help you in summarizing the results. Source : https://www.appjetty.com/blog/3-step-guide-analyze-open-ended-survey-responses Over 6 million Corona cases worldwide and still counting! Yes, this is the harsh reality of Corona. The economic slump has hit hardly a number of countries and businesses across the globe like never before. With several stores still closed and production and supply chains impacted, monitoring customer experience is the ‘silver lining’ that can save a business from huge losses amidst these unprecedented times. As keeping your customer experience intact will help retain your customer base and mitigate impacts on your sales. Now the question is - How can business owners monitor and enhance customer experience? Luckily, there are ways they can. If you are also an online business owner and are finding it hard to monitor your costumes’ experience, below are the ways to simplify it for you. Customer Surveys There is no doubt that you must have made the best possible efforts from your end to adapt to the current pandemic. However, unless you don’t know your customers’ perspectives about those adaptations, they are pointless. As they are the ones who can ‘actually’ point out the exact strong points or pain points in your adapted approaches. And whether those approaches have struck the right chord with them or not. Similarly, unless you don’t know how your customers’ response is to a new product or service before launch, predicting its success level can be hard. Also, you wouldn’t know how to tweak it to fit customers’ needs better. So, how can you know your customers’ viewpoints about your current product(s)/service(s) or the upcoming ones? Luckily, there is a way - a customer survey. It is one of the valuable ways to measure overall success and customer satisfaction levels. Again, a survey is of various types - - Net Promoter Score (NPS) Survey - To gauge the loyalty of your customers by letting them rate your product(s)/service(s) on a scale of 1 to 10. - Customer Satisfaction Survey - To find out if your business meets your customers’ expectations or not. - Post-Purchase Survey - To collect feedback about a particular product or service post-purchase. - Product/Service Development Survey - To assess what your customers think about your new upcoming product(s)/service(s) launches in advance. - Web-Intercept Surveys - To collect insights into customers’ experience straight from your website in real-time. A CRM survey tool like our SugarCRM survey module can help you create result-oriented surveys with ready-to-use survey templates. Further, with advanced features like Skip Logic, Data Piping, Advanced Statistical Reports, and more, your surveys can become more engaging and sales-driven. This way, your survey creation won’t only become easier but also more efficient and helps enhance your customer experience. Online Reputation ManagementShowing your brand in a good light in the midst of these tough times is crucial. And upkeeping your online reputation is the key to it. There are several ways you can maintain and manage your online reputation. Keep Customers InformedThere is a feeling of uncertainty everywhere around. In these times, you must ensure to keep your customers well-informed about your business updates via your site, social media, emails, etc. Be it a change in operational hours, exchange or return policies, contact info, temporary suspension of service in an area, or anything else; it is a must to convey everything to your customers. Track Reviews - Good and Bad Reviews are your ‘eyes’. Confused!? Metaphorically. Reviews show you the ‘real’ image of your brand among your customers. Therefore, you simply can’t do without keeping a track of them. Monitor reviews on your site, social media pages, business app (if you have one), and literally everywhere. Don’t leave out any review across any platform unanswered - especially the negative ones. As negative reviews can be detrimental to your brand rapport. Whenever a customer gives a negative review, read it and analyze the pain point(s) thoroughly. Come up with an effective solution to post in response to that review. If you find the review to be too long with a number of pain points and impossible to resolve instantly, empathize with them in the first place. And post your customer support email address reassuring them that they can send their issue in full detail on that and you will resolve it. Even if a review is positive, thank the reviewer first and make them realize that their positive reviews give you the inspiration to always serve them well. Share Reviews and Content‘Showing off’ may not be good in daily life but when it comes to online reputation, it is not so. Sharing your clients’ positive reviews, testimonials, and case studies across your site and social media is important. Because through this only, people develop confidence and trust in your brand. And encourages them to consider your brand. Website Inquiries and Direct CallsIn crisis times, real-time customer support is highly indispensable to enhance the customer experience. Hence, ensure that your online support is all set to improve your customers’ journey - and not hinder it at any step. Check for: - Site Navigability - To make sure that site is easily navigable and loading fast. - Technical operations - To remove any broken links, non-loading forms, or other technical glitches. - Employee-Customer Relations - To ensure that your support team follows up all online inquiries in a courteous manner in a given time frame. Besides resolving online issues, monitoring inquiries via calls on your customer support number also matters. Pen down the most common pain points or issues your customers have. Try to segregate them into general inquiries and product-specific issues. While general inquiries don’t need much analysis and can be handled instantly most of the time, product-specific issues and complaints require analysis. Sit with your developers and sales team to find out what you can do to solve product-specific issues. From your sales team, find out what your competitors are offering that you aren’t. And with your developer team, you can discuss the feasibility of those features cost-wise and development-wise. Accordingly, you can reach a final solution to eradicate that pain point and boost customers’ experience. In a NutshellNobody knows how long it would take for this pandemic to subside, but you can still take steps to minimize its impact on your business. By following the above-mentioned ways, you can monitor your customer experience and take steps to enhance it. With our SugarCRM survey module Survey Rocket, you can create sales-driven CRM surveys and assess your customer experience. Check out our survey module Source : https://www.appjetty.com/blog/tips-to-enhance-customer-experience-amid-covid19 Who can join our partnership? Whether you are a SugarCRM or SuiteCRM elite partner, reseller, advocate, a tech enthusiast, a solopreneur, a professional salesman, a marketer or literally any CRM user, our Sugar & Suite partnership program is open for all --- if you are looking add an extra income source and expand it further. What is this partnership program? AppJetty is home to some exclusive Sugar & Suite CRM based products. You can sign up for this partnership for Free from our website. Once everything is done, here is how you can get started. - We will call and brief you on the process and advantages of the partnership. - What follows next will be the signing of a non-disclosure agreement between you/your company and AppJetty. This is to ensure you about customer data security. - After that, you will receive a free demo key of the SugarCRM/SuiteCRM product which will be valid for one year. This enables you to give a demo of our products for free to your customers. - As a new partner company, you can also start reselling products and give a 2-month free trial to your customers. The Benefits:- No extra investment or hidden charges - 20% off on all purchases - Prioritized technical support - Personalized demo key for one year - Dedicated account manager - A free-trial period of 2 months to customers - Non-disclosure agreement - Exhaustive product training for a better understanding of the product(s) Why us? AppJetty is an ISO-certified software company and an official ISV partner of SugarCRM and SuiteCRM. Over a decade, it has carved out a niche for itself in the market of extensions for SugarCRM, SuiteCRM, and popular e-commerce platforms like Magento, Odoo, and WordPress. It also provides customization support for apps or extensions as per the clients' requirements. Join the Program Source : https://www.appjetty.com/blog/lets-partner-up-through-sugar-suite-program |
Author
Appjetty is a digital software products store specializing in extensions, plugins and apps for host of software platforms like Magento, WordPress, SugarCRM, SuiteCRM, Odoo, Dynamics CRM, etc. Archives
January 2021
Categories
All
|