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In the year 1983, DynaTAC 8000x launched the first handheld mobile phone. The purpose? To enable people to send and receive calls over a radio frequency link while on the move. At that time, little did we have an idea; that a tiny electronic device will nurture itself into an enormous blessing? Did we know that it will run on a miracle named internet and open the horizons for businesses to connect with their customers through apps?
Welcome to 2018. The era in which mobile phones are life. And mobile apps the horcrux. A mobile phone without applications is as good as non-existent. As a business owner, if you have an ecommerce website, it is fantastic! But, if you want to reach every customer’s device, you would need a mobile app for your business. And, you can build your customized app with the help of a Mobile App Builder. But there is a problem here. If you lack technical knowledge, you possibly cannot create a Mobile App for your e-store. You would need a professional mobile app development company who can help you with the same. Today, we will check out some of the benefits of having mobile apps and how they can help you have a brighter business future. Extraordinary Customer Experience According to a report named “Mobile’s Hierarchy of Needs” conducted by ComScore, Mobile Apps make up 87% of total mobile minutes spent by mobile users. So, when you release your mobile app on Apple Store and Playstore, you provide your customers with the flexibility to access your store from their Android and iOS devices. The mobile app builder plugins available in the market offer you with the facility of adding multiple products to your apps. Not to forget, the different language and currency options you can include. To make the experience of your customers personalized, you can offer them with a real-time chat environment. Share information about your products, discuss about them, cross sell, upsell and do much more! All through your Magento app. Push Notifications The hoardings of “Sale Sale Sale” outside a brick and mortar store lead the people passing through the store to buy. But how would you let your customers know about your ongoing e-store sale? With apps, you can get the facility of sending push notifications. As and when you send them to your customers they can get instant alerts and reminders about the deals and discounts. If you get a Magento native Mobile App built for your ecommerce store, ask the developers to inculcate the above-mentioned features. This way, your customers can not only browse your store but also get to know about all the offers and discounts in real time and on the go! Versatile Product Display Gone are the days of presenting your products in a dull and mundane way and keeping your store confined to the same theme for years! Through a superior quality Magento app building extension, you can display your products on the dashboard using different blocks. This includes interactive banner sliders, best seller blocks, recently viewed product list and more. You can also change the background and theme of your app based on the product categories. For e.g. you can use one theme for displaying gadgets and another one to display beauty products. If there are new offers, you can also unveil them for your clients. With the kind of customization options and drag and drop snippets that Magento app building extensions provide, your work should be extremely easy. Secure Online Transactions The payment process is a sensitive one. This is because, customers give you an access to their bank accounts. Most of the Magento Experts agree to the fact that Magento Payment Gateway is safe and keeps the customer information encrypted. In case your server runs on a different system, Magento keeps the information of your online store, records of customers, transactions, and orders completely safe. Moreover, you can create apps that support multiple location and currencies. When you hire a Magento app development company to develop your app, make sure that they provide you with an app that has features that offer a smooth mobile check out. They can also add the features wherein it auto fills the payment information and you can shorten the transaction time of the customers. Apart from having an app, ecommerce store owners also face a lot of other nitty gritties when it comes to managing their ecommerce store. There are times when they go out of stocks and need real-time updates on product stocks and inventory. During such times, an extension like MageMob Inventory can come to their rescue. And what about the business owners that are trying to expand their horizons? Can they get an access to their ecommerce store on the move? Yes. With MageMob Admin magento extension, they can. While looking for different app building options, you will definitely come across a Magento based solution that offers good amount of features. But, before you finalize on that, you must make sure that it serves all the demands of your customers. So, features like easy navigation, hassle free checkout process, safe payment options, simple navigation etc are important. Why Choose AppJetty Magento Extensions? At AppJetty, we believe in empowering the ecommerce store owners with feature rich Magento Extensions that enhance the value of their e-stores. With seamless backend and frontend facilities, you can take your business to the next level. These extensions are extremely easy to configure and install. Several of our Magento extensions have earned the “bestselling” reputation on the Magento Marketplace. And that, is reflected through our strong portfolio. With 3 months free support, free 6 months upgrade and 15 days money back guarantee, you certainly have nothing to lose! Besides Magento extensions, we also develop plugins for WooCommerce, Odoo, Dynamics CRM, Suite and Sugar CRM. You can check out the products along with their detailed features on our website. How important do you think ecommerce extensions are? Please feel free to share with us or provide us with your feedbacks on [email protected] View Source: https://www.appjetty.com/blog/magento-mobile-apps-redefining-ecommerce-future/ Talk of CRM and one name that always ranks first on the list of sales professionals is – Salesforce. And why not? It is quite obvious for them to lean towards a tool that offers excellent functionalities for organizing and storing the company’s data. The value of this data upsurges when you integrate it with a CMS. That being said, WordPress is one of the most used Content Management Systems in the world. Today, we will talk about integrating Salesforce with WordPress and getting the best of both worlds. Let us find out about the ways in which the amalgamation of WordPress and Salesforce can benefit you: Convert Submissions into Leads You would obviously want to turn your visitors and form submissions into leads. And for that, you will have to integrate your WordPress website efficiently with Salesforce. WordPress filters enable you to send form data to Salesforce and track the performance of your form in CRM. As you can get insights about the forms that convert better, it will help your inbound marketing team to perform at the best of their abilities. Make User Management Easy When you sync WordPress users with your Salesforce CRM, you will be able to maintain a unified user database. If you use a Salesforce WordPress Plugin, you can also set up core WordPress functionalities including site registration so that you can create new leads in your Salesforce database coming from WordPress. It is also possible for you to sync fields between two applications for giving the access of data set to all your company departments. If you have a website that asks for membership or you want to host a specific data on your website that is visible only to your customers; you can sync the accounts of your users in a dynamic way through WordPress Salesforce integration. You can also tag your leads as customers in Salesforce and update using customer tag and give them access to the exclusively assigned areas of the website. Make Ecommerce Store Product/Catalog You can import your product database into Salesforce CRM in several ways. However, there are quite a few ways in which you can keep the data synced to your external ecommerce store. You can make use of some out of the box solutions like Salesforce WordPress Plugin that can also work with multiple Salesforce setups. Also, if you have previous purchase data in Salesforce, you will be able to target customers for new products, marketing campaigns or promotions. Manage User Interaction Through WordPress Salesforce Integration, you can handle the customer engagement in easy way. In case you host a WordPress website, you must be aware that if you want to manage users minutely, you would need an ample amount of computing resources. And based on the charges that your hosting provider puts on you, this can turn out to be expensive. Hence, the best and the most efficient way to manage customer activity is to have information about your user before they turn into a lead. Salesforce customer portal makes your user interaction in a self-supporting way. With all of above-mentioned advantages and many more, WordPress Salesforce Integration can never disappoint you. All you need to do is ensure that all the extensions or portals you invest into are adhering to your business goals and objectives. If you don’t, you might feel like you have adopted a cool technology but it will not bring you any benefits. What are you waiting for? Employ a Salesforce Portal now!
If your business does not have an online presence, you are still living in the 20th Century. It is imperative that you move to the online platform. Having your web store built in Magento, it is clear that you are ahead in the race. However, that is just another level of the race. There are millions fishing in the ecommerce domain and everyone is merely surviving.
So, the million dollar question is, how to step ahead of the race? How to jump start your business through a Magento website? How to increase your sales above the saturation line? Well, the Product Heads and Marketing Managers have tons of ideas. And they all seem relevant. There comes another question: “Resource Management & Feasibility!” So, in a practical scenario, what are the must-have changes or rather features, that will give the desired edge? The best answer to that question lies in your analytics. It must be a data-driven decision on what are the essential changes you should have to your website. However, there are various Magento extensions that can help you add those features with much ease. Would that not solve the question of feasibility? Some of the Known Drawbacks of Magento Websites:
You may require all of these or maybe none of them. Important thing is that there are Magento website extensions that can help you enhance your store with ease. Here are few tips to increase your sales with less development effort and quick results: Provide Multiple Languages If you are selling in Europe and do not have language translator, you are reducing your diaspora. One’s primary language is the best option to communicate. In terms of online sales, you need to be persuasive and provide the experience that matches the offline buying experience. It is not a question whether your buyer understands English or not. It is what you promise! The promise here is the knowledge of local or the native language needs. The availability of the customer service in the native language. However, the question is no more whether you require language translator feature or not. Managing multiple languages could be a challenge. Therefore, we built Language Translator for M1 and M2 platforms. Using our Magento extension you can easily manage a website in multiple languages. Find out more about Language Translator for Magento 1 & Language Translator for Magento 2. Allow Customers to Schedule Delivery The best converting online selling sites are the ones that bring the buying experience as close as it is for offline purchase. In offline purchases, the buyer can hold the product, feel it and take them home with them immediately. Certainly, all of them is not possible. However, to provide an accurate delivery date is possible. And it is extremely essential. The most basic requirement is to have delivery time availability before the check-out process. To enhance the experience, let the customer schedule the delivery date. Let them schedule the delivery based on minimum set criteria of yours. The backend management tool must be robust to comply with your minimum required time frames. Additionally, it must fetch the pricing for the pre-set rules to add the cost on its own. Our Delivery Date Scheduler is compatible with Magento 1 and Magento 2 platforms. It will enable your customers to schedule the delivery date with precise time. Find out more about Delivery Date Scheduler extension for Magento 1 & Delivery Date Scheduler extension for Magento 2. Robust Inventory Management Managing expectations is the key to build loyal customers. Stock unavailability after the purchase is a fatal error for online businesses. Would you buy from a site that missed a promise like that? The online consumer is demanding and does not handle issues like that lightly. You not only lose a customer but you also get a headache of social media outrage from consumers when you err in this fashion. There is an easy fix. Add stock quantity in your CMS while adding a new product. Real-time inventory updates would mark the product out of stock on its own. Even better, when you have returns, you require the quantity added back to stock. Our Magento extensions from MageMob series are perfect admin tools to integrate similar features. MageMob Inventory for Magento 1 will enable your backend with robust inventory management features. Additionally, it will provide you a mobile app to manage backend inventory functions. Find out more about MageMob Inventory Management Magento extension. Custom Product Designing Especially, if you are selling non-branded products - you must resort to online product customizations. You must offer more than standard product catalog. You must find innovative ways above the discounts and offers. It just does not yield loyalty. It kills the brand retention ratio. Through online product customization, you can offer customers literally what they want. Consumers love Apparel, Gifts and mobile covers, laptop skin and so many more products with their own version of custom designs. Provide them the platform. Let them paint their own colors. Explore our All-inclusive web-to-print solutions store. And learn more about Magento extension for Product Customization Tool. Provide Your Customers a Native Mobile App To build a native mobile app for your business could be quite a task. If it is not a native mobile app, you just would not be able to provide the desired UX. So, quit the idea, if it is not a native mobile app. The question again is how time consuming a native mobile app can be. Or, the maintenance of the mobile app. However, if you have a Magento 1 powered website, your worries are just a little less. All you require is Magento 1 powered website. And our Magento extension can provide native mobile apps. Using our MageMob App Builder you can build native mobile app for iOS and Android. Find out more about MageMob App Builder (Previously known as MageMob Cart). Conclusion In order to enhance functionalities of your web store, you may opt for in-house development or external resources. However, there are extensions libraries for Magento Website Extensions. AppJetty is a trusted Extensions store for Magento extensions. We are Magento Certified developers and provide more than 100 extensions to global clientele. These powerful extensions add value to your store through enhanced functionalities. Instead, running through the cycle of development, explore the features and review of our products. We provide extensive support for of our products. Additionally, we provide regular updates and security patches for our products at regular intervals. Explore our Magento extensions store and find out more about them. View Source: https://www.appjetty.com/blog/tips-boost-magento-web-store-sales/ It’s been over a year since the release of Odoo version 11. The last month (October 2018) witnessed release of the much-awaited Odoo Version 12. The latest version of Odoo not only has some new usability updates and features but also has some new modules. Being Odoo Ready Partners and Odoo development services providers, Biztech Consultancy is aware of the latest updates and would want to share them with you.
Version 12 of Odoo has some major changes in the Account module. The new Odoo accounting module is easy to configure and use and comes with different features and functionalities for accountants including the facility to use OCR and import vendor bills. It also entails the new Document Management and IoT module that helps you manage your IoT devices. Through Odoo V 12, you can manage multiple websites with respected themes. Which means, it is possible for you to have more than 2 websites having their own theme ordering capabilities integrated with your ERP backend. This feature brings a lot of convenience for ecommerce business owners who wish to simplify the management of more than one website. Now, let’s go through the list of other major changes in the latest version:
WRAPPING UP… Given above is the complete journey of Odoo 12 features. Which updates will make a difference to your Odoo systems? Please feel free to share with us. To know more about our Odoo ERP solutions, get in touch with us at the earliest! Image Credits: medium.com & bistasolutions.com All product and company names are trademarks™, registered® or copyright© trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Original Post : https://www.appjetty.com/blog/odoo-version-12-what-does-it-have-in-store-for-you With the rise of business opportunities & concerns, modern businesses are looking forward to integrate online surveys with CRM. Everybody is raving about CRM (Customer Relationship Management) systems these days. We see dozens of system integrations are available to help leverage business data as efficiently as it comes in. CRM integrated surveys help businesses of all sizes become a lot more competent at selling.
Moreover, the needs of satisfying customers are easily served through CRM integrated surveys. Asking for customer feedback is not only ideal for examining the potential levels of customer satisfaction, but also an apt way for your business to flourish and evolve with improved results. CRM integrated surveys may give previously unexplored business insights and get to know the areas where you need to improve. BETTER AUTOMATION ACHIEVED To know how such surveys empower businesses with better automation, we need to first understand the difference between general online surveys and CRM integrated surveys. CRM surveys help you quickly get feedback from all your contacts which is then automatically stored in your database for automated presentation of data using well designed and interactive graphs. And once the analysis is done you can take up actionable items and start improving customer experiences almost immediately. On the other hand, general online surveys will require you to connect the dots yourself – organize contacts, collate data and present it, find out a way to act upon the data. Amidst all this, you may lose out valuable time and opportunities. GOOD REPUTATION GAINED Your company’s reputation comes first. And it is easy to manage reputation when you have the perfect and well integrated system to help gather customer feedback and act upon that feedback to improve your brand perception. Better automation would lead to better management of customer feedback and suggestions resulting in better customer feedback and better brand reputation. Today, businesses need to be customer centric for brand building, improving every customer interaction. RIGHT CUSTOMER DATA SERVED With surveys the most important aspect is the accuracy of the data that you are capturing. With CRM integration, you can collect the right information, mostly in a timely manner. And the biggest advantage is, following up with customers becomes effortless using details supplemented through CRM like customers’ choices, needs, dislikes, contact information, scores, geographical information, etc. Likewise, knowing the potential value of customers, based on their requirements and purchase history, will help you form decisions about which problems to solve first. CONCURRENT CUSTOMER FEEDBACK RECEIVED If you have listed the latent business opportunities, then, you are doing great! You can certainly convert an opportunity into your customers. But, how? You can ask them about their particular needs and trail towards your destination. Once you have feedback with you, further you can measure opportunities based on their reactions – replies. This is how you can reach to your desired goals. However, all this would only take place if you have a survey well integrated with your CRM system. CUSTOMER COMPLAINTS SOLVED INSTANTLY For your customers, the most significant factor is, their problems get solved without any hassle. With CRM integrated surveys, even the smallest issue gets solved within a few minutes. You can easily communicate with them and understand their complaints immediately. Once the issues (data) is stored, you can make that data actionable and put it into your CRM workflow; thus it is helpful in future as well. RIGHT AUDIENCES CONTACTED SMARTLY If you already have CRM surveys, then pulling out the right data from the right people is simple. By creating customized surveys in a smart way, you can use your CRM system to set opportunities in front of the right audiences at the right time. RIGHT ACTIONS TAKEN IN TIME To convert more sales, it is imperative to act upon opportunities through surveys. CRM integrated surveys help you focus on customer requirements and handle customer’s actions immediately. Let’s take an example, if you create a satisfaction survey and it shows low satisfaction scores associated with high attrition, you can start taking actions to boost customer satisfaction and increase retention. WRAPPING UP Thus, CRM surveys help you get accurate business data with better control and visibility over the lead generation. They are a great helping hand when it comes to fostering strong customer relationships and rebuilding internal processes. With combined data of opportunities and transparent customer feedback, strong business growth is very much achievable. Orginal Post : https://www.appjetty.com/blog/crm-integrated-surveys-help-businesses
The above-given statistics clearly reflect the inclination of people towards the language familiar to them. Now, let’s say you have a Magento website in non-native language. And in that too, there are a lot of loopholes; quite obviously because you are not an expert at the language. During such times, you might end up communicating what you didn’t intend to. This is when a Magento translation extension comes to your rescue. It offers you with glitch free translation for your website content. Through this article, we will provide you with the information about the best language translation tools along with their features. Once you know about them, you would be able to take better decisions as to which tool to invest into. So, let’s plunge in: Transfluent This Magento language switcher enables the ecommerce store owners to translate their CMS pages, attributes, product catalog etc. in few clicks. It helps with the translation of backend content that reflects in the frontend. And the best part? The plugin is free to install and use. All you need to do is pay for the translations that you have ordered. You can place an order based on the number of words you need to translate in your catalog. Using it you can:
Language Translator for Magento One of the most popular Magento multilingual extensions, Language Translator helps to translate your store content with ease. One of the best features of this translation extension is that you can search the part of content you want to translate and translate it into the language of your choice. This is a rare feature available in the plugins today as the store owners have to translate the content on entire website.
Auto Translate Using Auto translate Magento extension, you can translate the advertising feeds and campaigns in particular language with ease and effectiveness. As the plugin supports more than 75 languages, it will not only boost your native customer base, but will also help you to target the global audiences. Take a look at some of its major features given below:
If you are still not convinced about investing into a language translation plugin, we have some more reasons which might open up certain perspectives: It’s a cost-effective way of branding: A multilingual website makes it cost effective for you to market your business globally. This is because you can it communicate with a larger audience which gives you recognition. Get better ROI: It is a one-time investment which will reap results for you for a long time. You can keep adding more languages to get 100% sales. Gain more trust: Your products and services seem more reliable when you start selling in a language familiar to your customers. Moreover, it is likely to give you repetitive customers. Go culturally sensitive: Through seamless translations, you can give an impression that you respect the language and cultural value of others. And emotional intimacy means, better sales. So, what are you waiting for? Don’t let language become your constraint. It’s time to take your business beyond the regional realms!
Isn’t it lovely to have an e-store brimming with orders? Of course, it is. But, for ecommerce store owners in Australia, the agonies begin with that. That is because, after they have all customer orders placed on their website, there is a lot of data they need to deal with. And of course, ensure that the orders reach their customers on time. Now, whenever they enable shipping for their parcels, they need to manually enter the orders into official Australia Post eParcel Portal.
Imagine exporting all the data of your orders every time your customers place an order, creating a CSV file and importing that to the eParcel portal! Doesn’t it sound like a time consuming and tedious task to undertake? Let’s say you export the data to some shipping app and take care of all the shipping from there. But does that app keep your data secure? The answer might be no. This is when you are in dire need of a Magento Australia post eParcel extension. Send Parcels to the Right Address Humans are prone to make mistakes. But the question is, how many can you afford? Sending someone’s parcel to someone else, or discovering the address is unclear can cause several issues. You might lose a customer who is buying from you for the first time, or disappoint someone who is a loyal buyer. Even if it is the customer who has made a typo while providing their address. Also, you cannot blame customers as it can come across as rude. Solution? A feature that fixes this problem even before it occurs. Several Magento based E-parcel extensions available in the market come with the Address validation feature. It has validation features for both; frontend as well as admin. For the frontend, whenever your customer adds a pin-code, they will get the suggestion of cities with a command that asks them to enter the correct address. Thereafter, during consignment generation, if the address is wrong, the Admin gets the list of possibly correct cities. This keeps a lot of issues at bay. Manage the Consignments The number of consignments, the size, and type of them keep changing based on the business you have. Now, since the official Australia eParcel works for all Australian ecommerce store owners, it might have some limitations with generating customized articles. The extension enables you to create customized articles even if it is for a single shipment. Not just that, you can also save the parameters for the defined weight and dimension and use it for some other time. Australia post eParcel shipping extension also enables you to send consignments for label printing by creating automatic manifests for them. And after you have submitted the consignments and generated labels, you can also generate return labels by submitting return label request. It is also possible to create and download consignment labels in bulk. Customize Shipping Rules You might or might not want to follow the general shipping rules. In the case of which you can set your own shipping rules and create the shipment range. You can apply the rule along with shipping costs using the extension. In case you want to charge your customers with extra shipping costs or manage charge codes for a particular shipping rule, you can also do that. This feature brings in a lot of freedom for Australian e-store owners who are bound by shipping rules. Apart from the above-mentioned facilities, you can also manage shipping methods for your e-store using a superior quality extension wherein you can define them, set charge codes and do much more. Tell Me About an eParcel shipping extension that Works for Me Oh! We would love to. We have an extension that we have loved to develop being Australia Post’s official partner. Here’s what you can do using it:
With all these features in place, Australian e-store owners do not have to visit the official Australia Post eParcel Portal for managing eParcel shipping. Also, Magento 2 Australia post eParcel extension helps you save the finances spent on printing labels every time one has to attach them to the shipment parcel. Using it, you would be able to do it right from within your store. Getting over shipping and labeling issues is easy. But only if you want to. All it asks is for you to have a demo of our extension, integrate it to your e-store and get going. If you are skeptical about any of the features, you can read about them in detail on our e-store. Feel free to ask questions if any and we will be more than happy to assist you! All product and company names are trademarks™, registered® or copyright© trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. View Source: https://www.appjetty.com/blog/why-important-integrate-australia-post-eparcel-extension-website/ One of the best ways you can enhance customer satisfaction is by understanding exactly what they want from you as a business. Surveys can be very helpful in this regard. They can give you valuable insights about your customers at each stage of their purchase journey and help you not only close more sales but also increase satisfaction levels for your existing customers.
But unless you have a survey solution that is integrated to your CRM, you can really benefit from the tons of customer data you always have, not to mention the hassles of collating all the contact details all over again and send them standalone surveys. And once you get all the feedback you wouldn't know how best to make use of that data, because it wouldn't be available automatically in your CRM. Keeping this point in mind, we at Biztech, came up with a survey tool that works from within your Sugar instance and is a complete survey solution for Sugar. So why should you have a survey tool in your SugarCRM? Here are 5 great reasons why you should. 1. Make the best use of all leads, opportunities and customers data to send surveys instantly to people who matter the most for your business. 2. Get real time feedback from your contacts anytime you want to make a critical business or marketing decision. 3. Solve customer complaints (through the survey feedback), even before they actually register a complaint. 4. Let the right team member act on any actionable insight obtained from the survey. An integrated survey tool automates this whole process. 5. With a CRM integrated survey, even if the wrong person fills out the survey and gives feedback, you know who the real decision maker inthat organization is and proactively reach out to them with your solution. No matter what kind of survey you conduct, if it integrates deeply with your SugarCRM you can make your CRM data work to conduct better quality surveys. Conversely, the data from your surveys can be used to service your customers better if its part of your CRM system. CRM and feedback surveys share a symbiotic relationship that can benefit your organization as a whole. Client Portal is not just a medium for business owners to converse with their clients. It is an establishment of a new relationship. The beginning of transactions through messages, documents and invoices. And it can be quite tricky to pursue a digital relationship like this one. You might face pitfalls in terms of support turnarounds, information sharing, and appointment bookings. And that’s why, you would need a client portal in place that takes care of all the above requirements. Talking about client portals, the option you go for depends on the kind of requirements you have. For example, if you are looking for a portal that helps with WordPress Client management, just type “client portal WordPress” and you will come across several companies that can provide you with the same. Also, all of them will claim that theirs’ is the best portal in market, leaving you utterly confused. You will also find companies that provide an amalgamation of CRM & CMS. Well, irrespective of the type of client portal you zero upon, what you need to understand is, the portal must render your customers with more access and control over the information that you share mutually. If you are planning on investing into a client portal, this article will give you important insights on the steps you need to take for ensuring that the portal is flawless. So, let’s go! Stitch in TimeRemember the episode from the popular sitcom Friends? Phoebe keeps on hold for hours together just so that she can speak with a customer care executive and get her phone repaired before the warranty expires. She dozes off while doing so. Quite obviously, that doesn’t work these days. According to Zendesk, more than half of the customers appreciate if you value every second of their time.So, whether you choose a WordPress client management portal or a Joomla one, you need to ensure that it saves time and comes with a feature that can take care of your client queries without having to pick converse on call or send an email. And in case they must speak with your support staff, you can provide them with the facility of scheduling appointments through your portal. It will save a lot of their time. Ensure It Is IntegrativeUnfortunately, having a client portal alone won’t suffice. You need to link it to your customer relationship management software. During the initial years of your business, working merely around a portal might work. But as and when your client base grows, you might have a tough time managing several clients, their queries and switching between your portal and other platforms.If you want to keep this inconvenience at bay, you must ensure that your portal is integrative with CRMs and Google or Microsoft calendars. You will be able to find several plugins that might help you bridge this gap. Let’s say you choose a WordPress client portal plugin. Now, you would be able to find different combinations of WordPress as a CMS along with CRMs like Sugar, Suite, and Dynamics. Make It PersonalizedEver had to deal with a client who doesn’t appreciate changes and asked for an old feature back? Well, if you have used client portals, a scenario like this is common. According to a Customer Service Trends Report by Kayako (2017), 90% of customers ask for brand continuity across different channels. So, even if you have a digital portal, it shouldn’t serve any less than your brick and mortar office would.To bring this consistency across different channels, you need to communicate right with your portal developers and ensure that they personalize the portal with colors, logos, and features of your choice. Also, when you keep your brand impression unswerving, the clients would think of the interaction space as more trustworthy. They would also keep coming back without reluctance and would be able to resolve their queries with ease. Let’s Conclude…Like we mentioned above, it is must for a client portal to have certain qualities if you want to provide a glitch free customer support. And we hope that we provided you with some useful insights. What other qualities would you want your client portal to have and what steps would you follow to ensure that it has them? Feel free to share. |
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Appjetty is a digital software products store specializing in extensions, plugins and apps for host of software platforms like Magento, WordPress, SugarCRM, SuiteCRM, Odoo, Dynamics CRM, etc. Archives
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