Customer relationship management is a cyclic process. And like everything else, the process evolves over time. There’s always going to be a new problem to solve and new technology to solve it.
Today, a major portion of the sales is based on reviews. Ironically, this form of word of mouth is quickly becoming an important decisive factor. This means you must get it right, every single time. To get positive reviews you must make sure that you don’t miss a single follow up or have a single bad call.
If you’re reading this, you are probably a part of this process. And you must be aware of the current predicament. Sales are happening globally, 24x7. That means you need a solution that is accessible, on the go, 24x7.
Do you see what I’m getting at?
We know that CRM software such as SuiteCRM and SugarCRM have helped you take control, in the troubled seas of today’s market. And they will continue to do so through your Sugar CRM or SuiteCRM mobile app.
The CRM solved a major problem in marketing and sales. As the markets became broader with the advent and expansion of the internet, a lot of the old methods and tools did not scale congruously. Having a CRM solved a lot of the problems that arose, with a single solution.
The CRM is indeed a great solution for the traditional business model. But in contemporary enterprises, a significant portion of the sales, marketing, and support teams works remotely. These departments need to be mobile. But, in this aspect, the CRM - their primary resource is deficient by design.
So, how does a CRM mobile app change the way this works?!
The CRM mobile app presents the data in the form of graphs and charts, which makes it easy to analyze. The pictorial representation helps better understand the different metrics and their comparisons.
It ensures that everyone has a thorough understanding of the facts and figures. And the discussions are about the next step, instead of trying to make sense of the raw data.
There will be occasions when you need to refer to or share documents. You can do that and a lot more with the app. Imagine having to do all this on a computer, every single time a prospect or a customer needs assistance. Cumbersome, isn’t it? Thank the engineers for coming up with this solution.
Most features of the SuiteCRM mobile app function offline, which means you don’t have to rely too much on the internet connectivity. You can even search for the record you need from the dashboard itself.
Additionally, you get the convenience of a user interface that is easier to navigate along with app exclusive functionality that integrates the smartphone use cases with the SuiteCRM android app.
The shift from CRM to the app doesn’t take much conscious effort or time as the app itself is intuitive. The app uses the necessary modules of your CRM. Meaning, anyone who is familiar with SuiteCRM can pick it up in no time.
There are a countless number of products that we use every day. Some of these products are good, some of them are terrible. But there are very few products that excite us. And somewhere deep down our hearts, we crave that excitement.
And we experience that excitement when we come across a product that is everything we expected it to be. When the design is sleek and the navigation is smooth. Ownership is pleasurable. Greed is good.
So, does it excite you? Because fun, as it may be to think about it, experiencing it, is a different thing altogether.
Client Portal is not just a medium for business owners to converse with their clients. It is an establishment of a new relationship. The beginning of transactions through messages, documents and invoices. And it can be quite tricky to pursue a digital relationship like this one. You might face pitfalls in terms of support turnarounds, information sharing, and appointment bookings. And that’s why, you would need a client portal in place that takes care of all the above requirements.
Talking about client portals, the option you go for depends on the kind of requirements you have. For example, if you are looking for a portal that helps with WordPress Client management, just type “client portal WordPress” and you will come across several companies that can provide you with the same. Also, all of them will claim that theirs’ is the best portal in market, leaving you utterly confused. You will also find companies that provide an amalgamation of CRM & CMS.
Well, irrespective of the type of client portal you zero upon, what you need to understand is, the portal must render your customers with more access and control over the information that you share mutually. If you are planning on investing into a client portal, this article will give you important insights on the steps you need to take for ensuring that the portal is flawless. So, let’s go!
Stitch in TimeRemember the episode from the popular sitcom Friends? Phoebe keeps on hold for hours together just so that she can speak with a customer care executive and get her phone repaired before the warranty expires. She dozes off while doing so. Quite obviously, that doesn’t work these days. According to Zendesk, more than half of the customers appreciate if you value every second of their time.
So, whether you choose a WordPress client management portal or a Joomla one, you need to ensure that it saves time and comes with a feature that can take care of your client queries without having to pick converse on call or send an email. And in case they must speak with your support staff, you can provide them with the facility of scheduling appointments through your portal. It will save a lot of their time.
Ensure It Is IntegrativeUnfortunately, having a client portal alone won’t suffice. You need to link it to your customer relationship management software. During the initial years of your business, working merely around a portal might work. But as and when your client base grows, you might have a tough time managing several clients, their queries and switching between your portal and other platforms.
If you want to keep this inconvenience at bay, you must ensure that your portal is integrative with CRMs and Google or Microsoft calendars. You will be able to find several plugins that might help you bridge this gap. Let’s say you choose a WordPress client portal plugin. Now, you would be able to find different combinations of WordPress as a CMS along with CRMs like Sugar, Suite, and Dynamics.
Make It PersonalizedEver had to deal with a client who doesn’t appreciate changes and asked for an old feature back? Well, if you have used client portals, a scenario like this is common. According to a Customer Service Trends Report by Kayako (2017), 90% of customers ask for brand continuity across different channels. So, even if you have a digital portal, it shouldn’t serve any less than your brick and mortar office would.
To bring this consistency across different channels, you need to communicate right with your portal developers and ensure that they personalize the portal with colors, logos, and features of your choice. Also, when you keep your brand impression unswerving, the clients would think of the interaction space as more trustworthy. They would also keep coming back without reluctance and would be able to resolve their queries with ease.
Let’s Conclude…Like we mentioned above, it is must for a client portal to have certain qualities if you want to provide a glitch free customer support. And we hope that we provided you with some useful insights. What other qualities would you want your client portal to have and what steps would you follow to ensure that it has them? Feel free to share.
Nowadays, everyone is talking about how important it is to go for a mobile solution for your business. The benefits they describe makes you feel like building a mobile app of your own will work not less than a magic wand. But if there is such a buzz in the market, this becomes a fair question to ask. Can mobile really make such a huge difference to the bottom line of your business?
The answer is a resounding YES!
In the current competitive environment, your company’s strategic objectives have probably gotten more granular. Increasing sales through a mobile app by 20% is a corporate goal that just doesn’t cut as per Gartner survey. So, the real question for you here us, how exactly are you going to increase sales?
The strategic objectives of your organization will have to get more specific. This will help your organization to focus on fine tune the outcomes that you are planning. You will also have to check what impact it creates on the bottom line.
And, that is where CRM mobile app comes in. Customers these days expect you to come to them. So, agility in the field is a must have. It’s not good enough to just be there, either. You need to have the information that the customer needs now. Not tomorrow with a follow up phone call. You will have to have it Now. To close the deal today.
Some Questions You Need to Mull Over
Let me ask you 5 interesting questions and help you understand how businesses wish to drive their business through.
Mobile CRM app can help you to achieve these strategic goals and make such wishes come true. The kind of goals that takes you ahead in the competition and gets money in the bank too.
Mobile CRM Helping Businesses to Take the Strategic Advantage for Your Sales Team
In today’s market it is important to differentiate yourself from the competition. Mobility is a way to increase the level of customer service.
Your sales people might be having high motivation to close higher value sales. While that may seem like an obvious statement, do they have the best tools to accomplish that objective?
Here, Mobile CRM is tool that helps them to drive their motivation in the right direction. It gives them immediate access to product information, account histories, price listings and data on promotions. This helps them to smoothly accomplish their job and offer more option to customers to build good sales. That all while chucking the web of office hassles. No calling back to office to ask for approvals, no return calls, no delays!
Mobile CRM Helping You to Keep Great Salespeople
Mobile technology has become a key role-playing differentiator. Now, companies that don’t provide mobile CRM to their sales people will struggle to fill the vacancies left by those exiting for more agile employers. The ideal solution will allow each sales person to use the device that he or she is most comfortable with. Whether it’s an iPhone, iPad, an Android device or Windows or anything else, they will be more motivated to use it when they love it.
I am sure you also want to earn good revenues from your business. Some real good revenues. Mobile CRM can help you achieve this objective and will render umpteen benefits. So, if you are working on a CRM then it is the high time you should integrate your CRM with Mobile app. All CRM will allow you to get a customizable solution with extend features. For example, if you are using SuiteCRM for your business, you can integrate it with SuiteCRM mobile app. It will be a technically sound, cost-effective and high-end flexible solution with more features. It will work as a light and cost effective platform for your CRM app that hold a potential.
With increasing competition, businesses are constantly figuring out new ways to serve their customers better than their competitors. Traditionally, the only way businesses knew to maximize their revenues was by providing tremendous value to their customers. However, in today’s rapidly disrupting economy, this is not enough! Along with good products, you must also deliver great customer service to keep up with the competition.
CRM is the tool using which giant businesses are dominating the markets. With the help of a CRM, you can deliver great customer service and a seamless user experience. Today, all the giant businesses already have a well-managed CRM to serve their customers – better than ever before!
The problem then is, for most of the businesses, the ideal means of managing their CRM systems is through personal computers. Well, there’s nothing wrong with that! However, managing CRMs solely via personal computer systems limits businesses to reach their customers more often than not.
There are some drawbacks to working on desktops and office spaces. It enables you to be in reach with your customers only when a PC is accessible to you. What about the time when you are on a planned vacation or a weekly off? You cannot let your business slide while you are enjoying your weekends and holidays.
Understanding the severity of this problem, businesses have started adopting mobile CRM apps to reach their customers when they need them. Although giant companies have adopted the use of apps globally, there are many companies that are reluctant to accept the usefulness of a mobile CRM apps.
The perfect SuiteCRM mobile app targeted toward business professionals can help increase access to collateral, keep you more organized, better track performance and allow you to respond to customer issues more quickly.
It’s okay to say, that we are attached to our smartphones and mobile devices. The rise of mobile in all its various mutations means we have access to more information than ever before. And it’s accessible from our pockets, at the mere touch of a button.
"Mobile is the future. And there is no such thing as information overload."
-Eric Schmidt, Google
While all the giant businesses are leveraging mobile CRM apps to build relationships with their customers, here are the ingredients that make a profitable, professional business CRM app:
Elegant & Smooth UI:
People love the quote, “Simple is beautiful!” Reason? No one likes to feel stupid by dealing with complicated stuff! As the matter of fact, people love user interface which is easy to understand and use. This principle applies to everything.
Your website, your new mobile phone as well as your mobile CRM app. With a rich and seamless UI, you can engage your customers better. This will help you increase customer interactions and maximize your business.
Have you ever missed an important follow up email that costed you a good deal? Well, being a business owner – you have many things to take care of. While juggling with a lot of business goals, it is likely to miss on important follow ups. This is when we need a CRM app which never misses any follow ups and keeps us posted about the upcoming follow ups and the pending tasks.
If you want to make the most out of your business, you should never miss important follow ups. Who better than a CRM app can remind you about your pending follow ups? Hence, while choosing a CRM for your business, it is essential to make sure it does not miss out any reminders for the follow ups that can potentially help you grow your business!
Scan QR Code/Business Cards:
Business card scanner comes to your rescue when you are seeking to store business card information in your CRM. With the help of a business card scanner, you can store business information in a matter of moments. You can also review the information before storing it – just to make sure it is free from any discrepancies!
Your SuiteCRM mobile app must have a business card/QR code scanner to help you be more productive and accomplish more.
A Relief from Making Notes
Taking notes and organizing them is a hassle to deal with. It takes a good deal of time while preparing the notes and then again when you need them, you have to go through a bunch of notes to find the one that you are seeking for. There should be a better way to save inputs from recent meetings and collect points which are easily retrievable and one can capture them much easily!
There actually is! Voice Notes is the answer. Record the important bits of information while driving or walking around the street. Link these audio files to your records and you can download them whenever you want to revisit the details.
Just as your smartphone, make sure your CRM is smart enough to record and store voice notes that are important in a well-organized manner.
We live in the world of immediacy. People want it now! With higher expectations and increasing demands of your customers, it is essential for you to match their expectations. The question is, does your CRM app allow you to sign the document electronically right from your smartphone?
It is important for your CRM app to allow you sign documents electronically. Make sure your business CRM app allows you to exchange docs and files instantly that needs your sign.
Here’s the good news!
Won’t it be a tricky job to find a SuiteCRM mobile app that entails all the features at once? Well, it was, until we realized the problem giant companies were facing and decided to solve it for the good!
We worked day in and day out. We toiled, pushed harder every single day, consumed all the caffeine that we possibly could, to create a rich solution which suffices business needs of giants across the globe. Our efforts were remarkable and resulted in a robust solution that we are proud to be the creators of. We call it “TapCRM”.
TapCRM is everything that you will ever need to manage your SuiteCRM from your mobile devices. With the help of TapCRM, you can accomplish everything that you can possibly do from a personal computer.
Check out “TapCRM” features
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Today, everyone has a mobile phone – the smart one! Think of it for a moment. When was the last time you checked your smartphone? An hour ago? Couple of minutes ago? Or three times in the last 3 minutes? Well, if you walk around a busy corner of your city, you will find people glued to their smartphones without being present in the moment.
Let’s face it. We are all addicted to our smartphones. However, to take it on a positive note, there’s a great opportunity for businesses to maximize their revenues by reaching majority of the customers out there using smartphones.
Everyone with a smartphone uses mobile apps for day to day activities like, communication, education and some fun! Although giant companies have adopted the use of apps globally, there are yet many companies who are reluctant to accept the fact that mobile apps can be very useful in a professional manner. The perfect mobile app targeted toward business professionals can help increase access to collateral, keep you more organized, better track performance, and allow you to more quickly respond to customer issues.
According to Statista, there won’t be less than 2.9 Billion smartphone users by the end of 2019. With the “ever increasing” number of smartphone users, daily, more and more people are browsing internet solely via smartphones. Yes, more than 60% of searches online now come from a mobile device. Common. Facts aren’t debatable!
"Mobile is the future. And there is no such thing as information overload."
-Eric Schmidt, Google
It’s safe to say, we’re firmly attached to our smartphones and mobile devices. The rise of mobile in all its various mutations means we have access to more information than ever before. And it’s accessible from our pockets, at the mere touch of a button.
So why isn’t your CRM system?While more and more businesses are becoming mobile-friendly, yet there are many, so-called “unique” businesses who haven’t taken advantage of one of the most efficient and technically sophisticated tools ever made. A well-designed mobile app for business will allow you to conduct business anywhere, at any time. And now, mobile apps are easier to create, configure and deploy – and the process is getting easier over time. That means making sure that your business has a strong method to manage relationships with your customers through mobile methods.
Here are 3 ways SuiteCRM mobile apps can improve the way we do business:
1. Do More with SuiteCRM Mobile Apps:With the help of a SuiteCRM mobile app, business owners can easily and quickly respond to their customers needs, address leads, manage existing customer accounts, sales prospects, and do a lot more with it – in just couple of clicks!
2. Mobile CRM Apps Can Help You Improve Customer Service:You can serve your customers more efficiently and quickly with a SuiteCRM Android App. When your customers are just a click away, it isn’t hard to reach them as and when they need you. Being available when your customers need you builds trust and reputation of your brand as a whole.
3. Maximize Your Business:When you have everything on your fingertips, with using SugarCRM mobile app you can maximize customer engagement by sending personalized surveys, notifications, and product updates – which will eventually help you expand your overall business.
Final words, mobile technology has impacted our professional and personal lives alike and will continue to do so in the future. It has changed the face of business and promoting new business models and industries. Also, it has opened various avenues for the customers increasing the efficiency. Companies are rapidly adopting mobile technology and equipping their users with powerful mobile apps. Are you ready to take advantage? Market has never been better!
Mobile Apps have made human life convenient and easy. It is doing the same with businesses. Today, leading brands of the business community are opting for the “smartphone approach - run anywhere, anytime” as their organizational workflow. Moreover, employees and users also find the smartphone approach more useful than old school methods. And why shouldn’t they? After all, nothing makes their jobs easier than commanding tasks on their fingertips.
Optimum utility of smartphones is giving rise to Mobile CRM Applications. And you cannot confine CRM applications to reducing operational costs and enhancing employee productivity. They also bring business intelligence to organizations. They provide you with the tangible data of customer interactions, so that, you can analyze them and adapt the best practice of all.
In this blog, we will discuss about this synergy of smartphones and CRM solutions. And how it is helping different businesses. So, let us dive in.
How it Works as Business Intelligence
Small to midsize businesses often spend more time and resources to track their operations. It slows down their customer relationships management process. Mobile CRM apps empower customers to send their requests and queries right through the app. A SuiteCRM mobile app is enabled with numerous useful features that are accessible anywhere, all the time. This way, it helps you to reduce your workload.
Mobile CRM Apps: Offering Convenience All the Way
Mobile CRM applications offers a lot more than just convenience to customers and organizations. For small businesses, CRM apps render a new life to their data. SuiteCRM ios app enrich your business operations at 2 most crucial but beneficial levels.
Level 1: Act Promptly on Leads and Opportunities
The most chaotic part of SMEs business processing is inter-departmental communication. Marketing team gets a new lead, they share it with another department. This information crawls to all the departments till the time sales representative comes and collects it.
With Mobile CRM Applications, information sharing becomes instant, transparent, and comprehensive. It operates completely on the drills of your taps and clicks. Whenever a customer sends their queries, SugarCRM Mobile App makes this information available to your salesman on the go. The app allows users to act instantly, upload the work log and enable other departments to work on it.
Level 2: Empower Decision Making
A single decision can build or destroy your business. SuiteCRM Android App helps you to better your enterprise decision making in 2 different ways. One of them is quick information sharing.
To empower these quick decisions, CRM apps renders complete insight of your operation. Through real time analytics reports, you can get all the information you might need. These reports play a crucial role to comprehend the organization’s real time progress. You can check your daily, monthly, and quarterly reports and make changes to your strategy and track the changes.
Which Mobile CRM App Works Best for You?There are numerous solutions available that offer Mobile CRM apps. One of the most trending and useful out of these is TapCRM. It is an AppJetty powered Sugar/SuiteCRM Mobile Application solution that drives business intelligence for your enterprises. Some of the features that TapCRM offers are:
These were a few features that TapCRM brings to your business intelligence. Visit the website to find out more about it.
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Smartphone technology is so victorious that it stays connected to you most of the time. It stays active throughout the time and keeps you engaged. You go inactive when you sleep off, but your phone stays live in the role. This fact is not confined to me, you or your customers or any other business owner. It is the story of almost all of us. So, when smartphones are such an important part of human life, why don’t you capitalize its utility?
As smartphones are superiorly smart, easy to access anywhere and broadly available, they can be utilized for your business too. You can extend the utility by integrating mobiles with your CRM technology. SugarCRM and SuiteCRM are the two most successful technologies that empower business processing. Integration of these technologies with mobile can serve great benefits to businesses. I am sure you would never like to left behind in this competitive market.
So, let us talk about how SugarCRM and SuiteCRM Mobile App can help businesses to scale strategic growth with its extended approach.
Streamlined and Mapped Information Sharing
As we discussed earlier, mobile stays with us active throughout the time. Thus, you can capitalize this utility with your SugarCRM and SuiteCRM Mobile App. It will help your sales team to get instant notification of their new leads and to plan the pitch. Its quick access facility makes it easy to fetch customer information in real time and strategize their approach to close the deal. For example, if your salesman is out for a meeting with a client and needs any data, mobile apps eliminate the need to go back to the office and collect the data. He can fetch the information within a few taps through the app.
For Android phone users, SugarCRM and SuiteCRM Android App bring the luxury. They can send their requests, complaints, and queries right through the app. It helps them to move over the conventional approach of “visit the office between 9 to 6”.
Strategize How to Approach Customer
Studies show that companies who use CRM Mobile apps achieved 65% higher sales targets. But who do not use CRM mobile apps could reach up to only 22% of their targets. These statistics say it all. CRM modules and features streamline your sales cycle, which helps you to prepare a proper strategy to improve the sales and targets. SugarCRM and SuiteCRM Android Apps provides more control to your sales team. They can track their customers, go through their previous meeting logs and understand client requirement in a strategic way.
Drive a Well-Thought Sales Cycle
Are you still operating with those mega files and large chunks of paperwork when you get a new lead? CRM Mobile App enriches your sales cycle and eliminates the sales hassles. It shortens the sales cycle and drives it in a well-thought manner. The centralized system of information sharing minimizes the interdepartmental dependency and process more work in less interaction. This trims down the processing time and expedites your sales cycle. SugarCRM Android App allows you to customize your mobile app explicitly for your organization structure to accelerate the business pace.
Enhance Data Insight
A CRM mobile app makes your centralized data available to all your employees 24*7 even when they are off from work. It helps them to stay updated and not to miss any single customer brief. Another benefit of CRM mobile app is analytics. Numerous CRM Mobile apps with Sugar and SuiteCRM are available with analytics, which offers better insight. You can break down information and go through minor details. Such process sharpens your sales strategy and future plans.
So, if you are using SuiteCRM or SugarCRM, it makes more sense to drive its features in a compact form through mobile apps. SuiteCRM Android App will extend its approach to a large smartphone using creed.
In any business world, time is the most precious aspect. For every second saved, you coin up more money, you optimize resources. This can be done best with an optimized business process. When you drive your workforce in an organized method, it becomes easy to operate. To make your business processing proper and organize your workforce, you shouldn’t think twice about embracing Mobile CRM Solutions for business.
One of the biggest reasons to do crm mobile app is; the world is migrating from the desktops to mobiles. Scenario of “Between the office hours” doesn’t work anymore. And these outdating scenarios are changing the way you do business. Such mega migration of internet users is bringing in a new trend for both businesses and customers. And it leads both to expect information available in real time and on the go.
So, to satisfy the needs of these changes, you should also change the way you use technology. It is the time to upgrade your CRM application to a mobile CRM solution. Mobile CRM for Business helps your sales team with immediate access of their customer database.
Key 1: Business Growth by Mobile CRM Strategy
Mobile CRM for Business provides a platform for businesses. With this platform, they can create their entire mobile strategy. Whether there is a need of customer app or distribution assisting app, a CRM strategy will always enrich it.
Key 2: How Mobile CRM Helps with Its Basic Features?
With instant request updates received through Mobile CRM, your salesperson with their smartphone or tablet and can operate these tasks,
Key 3: Advancing Your CRM with an Advance App
Confining your app with conventional features is injustice. Advancement always works! For your app too. You can develop custom apps for your customers and employees, which will add data directly to the CRM Backend. Mobile CRM Solutions also help in rolling out new app releases. So, empower your sales team to spend more time on working sales as well as customer services and less time on managing the admin work.
Mobile CRM Solutions for Business Works 360 Degree
A CRM app not just helps you manage your customers but also manages various aspects of your business. Operating throughout the organization, some of the major department it helps out with are,
Advanced App to Manage Your Customers
AppJetty, provides one of the best Mobile CRM for businesses with above mentioned capabilities. It is a CRM Mobile App available on SuiteCRM and SugarCRM platforms. It is a ready to use mobile app for businesses that enables them to manage their customers relationships round the clock on the go. TapCRM has the analytics feature. This feature adds the intelligence to your customers relationship management.
Mobile apps are changing the world and so should you also change the way you do business. CRM solutions on mobile help you to the excel your business processing. It not only saves time and resources, but also delivers a happy customer experience. AppJetty offered TapCRM is also an option that can make your CRM operations better than great.
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A good business is all about happy customers and happy customers are about good services. You cannot render good customer services completely from your office. Your sales team need to go out and connect with customers. Likewise, customers will also have to come to you for their request and queries.
So, either your sales team and customers need to make physical visits or there is no work done. But there is third option, Mobile CRM application. Mobile CRM app works as a mediator between your customers and you. It let customers connect with you through clicks and taps to seek support or to register a query. It also enables your sales team to access real time data like latest leads and newly emerging opportunities. But getting a CRM mobile app is also not sufficient. You need a good Mobile CRM Strategy as well.
Why Mobile CRM Strategy is Important?
When you have a good strategy to drive your app, half of your tasks are already done. A better plan always works. And a CRM Mobile app can assist you to make a best strategy. It drives a perfect customer service flow and make your workflow quick, efficient and error free. Mobile CRM strategy helps your sales team to target customers, uses right approach to offer proposal, converts lead into a customer, delivers service and handles their queries.
Deriving the basic feature of CRM Mobile apps not only help in satisfying customer needs, but also implant a workflow for you. A good Mobile CRM app strategy provides you with a platform to design your services, drive an efficient workflow, enable inter-departmental integration and centralize the information base. The process wherein your sales team can contact customers and your customers also can contact you, provides a compound idea of enterprise work cycle. This idea helps to strategize your enterprise processing plan.
Benefits of CRM Strategy
A good Mobile CRM Strategy can help you to win the race in this competitive business world. It not only focuses on high turnover for your business but also implant firm roots of your enterprise. A few benefits that it serves are:
Opting a good Mobile CRM Strategy is the best policy to drive your business to good growth. It optimizes your resources and take the best out them. SuiteCRM Mobile App and SugarCRM Mobile App are among the trending CRM mobile apps.
Take a walk downtown during the office hours and you will find several corporate heads immersed into their mobile oblivious of their surroundings. Just as you might think that they are busy communicating, educating, and entertaining themselves; they would be accessing their marketing collaterals and resolving customer issues. Thanks to smartphone accessibility, the concept of customer relationship management has reached another level.
According to a research study by Gartner, the businesses of today spend around $12 billion every year on CRM mobile Apps. Although this is a reality, there are several businesses that have not leveraged the power of mobile application for CRM. Through this article, we intend to acquaint you with multiple ways in which CRM mobile apps are transforming businesses worldwide. So, here we go!
Keep Ahead with Real Time Updates
Right from forecasts like this one to activity updates and performance reports, CRMs provide with real-time information to the users. Search for “SugarCRM Mobile App” and you will come across several applications that provide such facilities. The best part? Admins can also obtain hourly, monthly, and quarterly updates. These updates on the go can help CRM users in many ways can ever imagine. Things can happen faster and transactions get quicker.
The GPS Advantage
A well-designed SuiteCRM Mobile App provides location-based access to CRM users and gives them a list of leads, present and potential customers along with their locations. This facility saves a lot of time, efforts and of course, fuel.
Team Collaborations and Access
Now, as the CRM is a centralized system, it keeps all the team-mates aware and updated about meetings, follow-ups, deal status, progress reports and more. You can also obtain a customized Mobile Application For CRM.
Enhanced Customer Service
Customers need answers to their queries on immediate basis. Finding information about the status of customer queries also gets easy with the presence of CRM on fingertips.
With accurate and tangible data, real time updates and enhanced productivity, CRM mobile apps are proving to be a bliss for CRM users that are on the move.
Is There Anything Out There for Sugar/SuiteCRM Users?
TapCRM – is a Suite and Sugar CRM is a great way to provide on the go access of CRM data to your teams. It helps the users to conduct efficient operations and works on both Android and iOS platforms. And the best part is, you can get working with it in 3 easy steps given below:
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Appjetty is a digital software products store specializing in extensions, plugins and apps for host of software platforms like Magento, WordPress, SugarCRM, SuiteCRM, Odoo, Dynamics CRM, etc.