Today, everyone has a mobile phone – the smart one! Think of it for a moment. When was the last time you checked your smartphone? An hour ago? Couple of minutes ago? Or three times in the last 3 minutes? Well, if you walk around a busy corner of your city, you will find people glued to their smartphones without being present in the moment.
Let’s face it. We are all addicted to our smartphones. However, to take it on a positive note, there’s a great opportunity for businesses to maximize their revenues by reaching majority of the customers out there using smartphones.
Everyone with a smartphone uses mobile apps for day to day activities like, communication, education and some fun! Although giant companies have adopted the use of apps globally, there are yet many companies who are reluctant to accept the fact that mobile apps can be very useful in a professional manner. The perfect mobile app targeted toward business professionals can help increase access to collateral, keep you more organized, better track performance, and allow you to more quickly respond to customer issues.
According to Statista, there won’t be less than 2.9 Billion smartphone users by the end of 2019. With the “ever increasing” number of smartphone users, daily, more and more people are browsing internet solely via smartphones. Yes, more than 60% of searches online now come from a mobile device. Common. Facts aren’t debatable!
"Mobile is the future. And there is no such thing as information overload."
-Eric Schmidt, Google
It’s safe to say, we’re firmly attached to our smartphones and mobile devices. The rise of mobile in all its various mutations means we have access to more information than ever before. And it’s accessible from our pockets, at the mere touch of a button.
So why isn’t your CRM system?While more and more businesses are becoming mobile-friendly, yet there are many, so-called “unique” businesses who haven’t taken advantage of one of the most efficient and technically sophisticated tools ever made. A well-designed mobile app for business will allow you to conduct business anywhere, at any time. And now, mobile apps are easier to create, configure and deploy – and the process is getting easier over time. That means making sure that your business has a strong method to manage relationships with your customers through mobile methods.
Here are 3 ways SuiteCRM mobile apps can improve the way we do business:
1. Do More with SuiteCRM Mobile Apps:With the help of a SuiteCRM mobile app, business owners can easily and quickly respond to their customers needs, address leads, manage existing customer accounts, sales prospects, and do a lot more with it – in just couple of clicks!
2. Mobile CRM Apps Can Help You Improve Customer Service:You can serve your customers more efficiently and quickly with a SuiteCRM Android App. When your customers are just a click away, it isn’t hard to reach them as and when they need you. Being available when your customers need you builds trust and reputation of your brand as a whole.
3. Maximize Your Business:When you have everything on your fingertips, with using SugarCRM mobile app you can maximize customer engagement by sending personalized surveys, notifications, and product updates – which will eventually help you expand your overall business.
Final words, mobile technology has impacted our professional and personal lives alike and will continue to do so in the future. It has changed the face of business and promoting new business models and industries. Also, it has opened various avenues for the customers increasing the efficiency. Companies are rapidly adopting mobile technology and equipping their users with powerful mobile apps. Are you ready to take advantage? Market has never been better!
Mobile Apps have made human life convenient and easy. It is doing the same with businesses. Today, leading brands of the business community are opting for the “smartphone approach - run anywhere, anytime” as their organizational workflow. Moreover, employees and users also find the smartphone approach more useful than old school methods. And why shouldn’t they? After all, nothing makes their jobs easier than commanding tasks on their fingertips.
Optimum utility of smartphones is giving rise to Mobile CRM Applications. And you cannot confine CRM applications to reducing operational costs and enhancing employee productivity. They also bring business intelligence to organizations. They provide you with the tangible data of customer interactions, so that, you can analyze them and adapt the best practice of all.
In this blog, we will discuss about this synergy of smartphones and CRM solutions. And how it is helping different businesses. So, let us dive in.
How it Works as Business Intelligence
Small to midsize businesses often spend more time and resources to track their operations. It slows down their customer relationships management process. Mobile CRM apps empower customers to send their requests and queries right through the app. A SuiteCRM mobile app is enabled with numerous useful features that are accessible anywhere, all the time. This way, it helps you to reduce your workload.
Mobile CRM Apps: Offering Convenience All the Way
Mobile CRM applications offers a lot more than just convenience to customers and organizations. For small businesses, CRM apps render a new life to their data. SuiteCRM ios app enrich your business operations at 2 most crucial but beneficial levels.
Level 1: Act Promptly on Leads and Opportunities
The most chaotic part of SMEs business processing is inter-departmental communication. Marketing team gets a new lead, they share it with another department. This information crawls to all the departments till the time sales representative comes and collects it.
With Mobile CRM Applications, information sharing becomes instant, transparent, and comprehensive. It operates completely on the drills of your taps and clicks. Whenever a customer sends their queries, SugarCRM Mobile App makes this information available to your salesman on the go. The app allows users to act instantly, upload the work log and enable other departments to work on it.
Level 2: Empower Decision Making
A single decision can build or destroy your business. SuiteCRM Android App helps you to better your enterprise decision making in 2 different ways. One of them is quick information sharing.
To empower these quick decisions, CRM apps renders complete insight of your operation. Through real time analytics reports, you can get all the information you might need. These reports play a crucial role to comprehend the organization’s real time progress. You can check your daily, monthly, and quarterly reports and make changes to your strategy and track the changes.
Which Mobile CRM App Works Best for You?There are numerous solutions available that offer Mobile CRM apps. One of the most trending and useful out of these is TapCRM. It is an AppJetty powered Sugar/SuiteCRM Mobile Application solution that drives business intelligence for your enterprises. Some of the features that TapCRM offers are:
These were a few features that TapCRM brings to your business intelligence. Visit the website to find out more about it.
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Smartphone technology is so victorious that it stays connected to you most of the time. It stays active throughout the time and keeps you engaged. You go inactive when you sleep off, but your phone stays live in the role. This fact is not confined to me, you or your customers or any other business owner. It is the story of almost all of us. So, when smartphones are such an important part of human life, why don’t you capitalize its utility?
As smartphones are superiorly smart, easy to access anywhere and broadly available, they can be utilized for your business too. You can extend the utility by integrating mobiles with your CRM technology. SugarCRM and SuiteCRM are the two most successful technologies that empower business processing. Integration of these technologies with mobile can serve great benefits to businesses. I am sure you would never like to left behind in this competitive market.
So, let us talk about how SugarCRM and SuiteCRM Mobile App can help businesses to scale strategic growth with its extended approach.
Streamlined and Mapped Information Sharing
As we discussed earlier, mobile stays with us active throughout the time. Thus, you can capitalize this utility with your SugarCRM and SuiteCRM Mobile App. It will help your sales team to get instant notification of their new leads and to plan the pitch. Its quick access facility makes it easy to fetch customer information in real time and strategize their approach to close the deal. For example, if your salesman is out for a meeting with a client and needs any data, mobile apps eliminate the need to go back to the office and collect the data. He can fetch the information within a few taps through the app.
For Android phone users, SugarCRM and SuiteCRM Android App bring the luxury. They can send their requests, complaints, and queries right through the app. It helps them to move over the conventional approach of “visit the office between 9 to 6”.
Strategize How to Approach Customer
Studies show that companies who use CRM Mobile apps achieved 65% higher sales targets. But who do not use CRM mobile apps could reach up to only 22% of their targets. These statistics say it all. CRM modules and features streamline your sales cycle, which helps you to prepare a proper strategy to improve the sales and targets. SugarCRM and SuiteCRM Android Apps provides more control to your sales team. They can track their customers, go through their previous meeting logs and understand client requirement in a strategic way.
Drive a Well-Thought Sales Cycle
Are you still operating with those mega files and large chunks of paperwork when you get a new lead? CRM Mobile App enriches your sales cycle and eliminates the sales hassles. It shortens the sales cycle and drives it in a well-thought manner. The centralized system of information sharing minimizes the interdepartmental dependency and process more work in less interaction. This trims down the processing time and expedites your sales cycle. SugarCRM Android App allows you to customize your mobile app explicitly for your organization structure to accelerate the business pace.
Enhance Data Insight
A CRM mobile app makes your centralized data available to all your employees 24*7 even when they are off from work. It helps them to stay updated and not to miss any single customer brief. Another benefit of CRM mobile app is analytics. Numerous CRM Mobile apps with Sugar and SuiteCRM are available with analytics, which offers better insight. You can break down information and go through minor details. Such process sharpens your sales strategy and future plans.
So, if you are using SuiteCRM or SugarCRM, it makes more sense to drive its features in a compact form through mobile apps. SuiteCRM Android App will extend its approach to a large smartphone using creed.
In any business world, time is the most precious aspect. For every second saved, you coin up more money, you optimize resources. This can be done best with an optimized business process. When you drive your workforce in an organized method, it becomes easy to operate. To make your business processing proper and organize your workforce, you shouldn’t think twice about embracing Mobile CRM Solutions for business.
One of the biggest reasons to do crm mobile app is; the world is migrating from the desktops to mobiles. Scenario of “Between the office hours” doesn’t work anymore. And these outdating scenarios are changing the way you do business. Such mega migration of internet users is bringing in a new trend for both businesses and customers. And it leads both to expect information available in real time and on the go.
So, to satisfy the needs of these changes, you should also change the way you use technology. It is the time to upgrade your CRM application to a mobile CRM solution. Mobile CRM for Business helps your sales team with immediate access of their customer database.
Key 1: Business Growth by Mobile CRM Strategy
Mobile CRM for Business provides a platform for businesses. With this platform, they can create their entire mobile strategy. Whether there is a need of customer app or distribution assisting app, a CRM strategy will always enrich it.
Key 2: How Mobile CRM Helps with Its Basic Features?
With instant request updates received through Mobile CRM, your salesperson with their smartphone or tablet and can operate these tasks,
Key 3: Advancing Your CRM with an Advance App
Confining your app with conventional features is injustice. Advancement always works! For your app too. You can develop custom apps for your customers and employees, which will add data directly to the CRM Backend. Mobile CRM Solutions also help in rolling out new app releases. So, empower your sales team to spend more time on working sales as well as customer services and less time on managing the admin work.
Mobile CRM Solutions for Business Works 360 Degree
A CRM app not just helps you manage your customers but also manages various aspects of your business. Operating throughout the organization, some of the major department it helps out with are,
Advanced App to Manage Your Customers
AppJetty, provides one of the best Mobile CRM for businesses with above mentioned capabilities. It is a CRM Mobile App available on SuiteCRM and SugarCRM platforms. It is a ready to use mobile app for businesses that enables them to manage their customers relationships round the clock on the go. TapCRM has the analytics feature. This feature adds the intelligence to your customers relationship management.
Mobile apps are changing the world and so should you also change the way you do business. CRM solutions on mobile help you to the excel your business processing. It not only saves time and resources, but also delivers a happy customer experience. AppJetty offered TapCRM is also an option that can make your CRM operations better than great.
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A good business is all about happy customers and happy customers are about good services. You cannot render good customer services completely from your office. Your sales team need to go out and connect with customers. Likewise, customers will also have to come to you for their request and queries.
So, either your sales team and customers need to make physical visits or there is no work done. But there is third option, Mobile CRM application. Mobile CRM app works as a mediator between your customers and you. It let customers connect with you through clicks and taps to seek support or to register a query. It also enables your sales team to access real time data like latest leads and newly emerging opportunities. But getting a CRM mobile app is also not sufficient. You need a good Mobile CRM Strategy as well.
Why Mobile CRM Strategy is Important?
When you have a good strategy to drive your app, half of your tasks are already done. A better plan always works. And a CRM Mobile app can assist you to make a best strategy. It drives a perfect customer service flow and make your workflow quick, efficient and error free. Mobile CRM strategy helps your sales team to target customers, uses right approach to offer proposal, converts lead into a customer, delivers service and handles their queries.
Deriving the basic feature of CRM Mobile apps not only help in satisfying customer needs, but also implant a workflow for you. A good Mobile CRM app strategy provides you with a platform to design your services, drive an efficient workflow, enable inter-departmental integration and centralize the information base. The process wherein your sales team can contact customers and your customers also can contact you, provides a compound idea of enterprise work cycle. This idea helps to strategize your enterprise processing plan.
Benefits of CRM Strategy
A good Mobile CRM Strategy can help you to win the race in this competitive business world. It not only focuses on high turnover for your business but also implant firm roots of your enterprise. A few benefits that it serves are:
Opting a good Mobile CRM Strategy is the best policy to drive your business to good growth. It optimizes your resources and take the best out them. SuiteCRM Mobile App and SugarCRM Mobile App are among the trending CRM mobile apps.
Take a walk downtown during the office hours and you will find several corporate heads immersed into their mobile oblivious of their surroundings. Just as you might think that they are busy communicating, educating, and entertaining themselves; they would be accessing their marketing collaterals and resolving customer issues. Thanks to smartphone accessibility, the concept of customer relationship management has reached another level.
According to a research study by Gartner, the businesses of today spend around $12 billion every year on CRM mobile Apps. Although this is a reality, there are several businesses that have not leveraged the power of mobile application for CRM. Through this article, we intend to acquaint you with multiple ways in which CRM mobile apps are transforming businesses worldwide. So, here we go!
Keep Ahead with Real Time Updates
Right from forecasts like this one to activity updates and performance reports, CRMs provide with real-time information to the users. Search for “SugarCRM Mobile App” and you will come across several applications that provide such facilities. The best part? Admins can also obtain hourly, monthly, and quarterly updates. These updates on the go can help CRM users in many ways can ever imagine. Things can happen faster and transactions get quicker.
The GPS Advantage
A well-designed SuiteCRM Mobile App provides location-based access to CRM users and gives them a list of leads, present and potential customers along with their locations. This facility saves a lot of time, efforts and of course, fuel.
Team Collaborations and Access
Now, as the CRM is a centralized system, it keeps all the team-mates aware and updated about meetings, follow-ups, deal status, progress reports and more. You can also obtain a customized Mobile Application For CRM.
Enhanced Customer Service
Customers need answers to their queries on immediate basis. Finding information about the status of customer queries also gets easy with the presence of CRM on fingertips.
With accurate and tangible data, real time updates and enhanced productivity, CRM mobile apps are proving to be a bliss for CRM users that are on the move.
Is There Anything Out There for Sugar/SuiteCRM Users?
TapCRM – is a Suite and Sugar CRM is a great way to provide on the go access of CRM data to your teams. It helps the users to conduct efficient operations and works on both Android and iOS platforms. And the best part is, you can get working with it in 3 easy steps given below:
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Business competitions scale new heights every day! Better customer service can keep you stay ahead of the curve in this situation. You can take help from the CRM system to offer a more personalized experience to your customers.
But then, how would you access and manage the CRM system on the move for expanding your business and interacting with prospects?
The Mobile CRM handles this situation with ease. It offers a real-time access to customer data using a smartphone. Various CRM platforms have their customized mobile apps to offer this facility to the companies. Out of them, SuiteCRM mobile app and Sugar CRM mobile app are the most popular ones in the corporate world.
A Gartner study revealed that a well-planned Mobile CRM app can assist your business to get a whopping 41% increase in revenue per sales person. It eases the sales process and improves team collaboration. Your sales team can stay updated through a 24/7 access to the customer’s information.
Here’s how mobile CRM exerts positive impact on major aspects of your business:
A mobile CRM app boosts the productivity of your business. It assists your sales team to follow up on leads. It also facilitates the sales team to offer services in a more personalized way. A report said that various sales teams witnessed a 15% increase in productivity thanks to mobile CRM app.
Strong business relationship with your customers can help your business grow exponentially. A Mobile CRM app can assist you to manage rapport, contacts, and sales leads. A customized CRM app also enables you to maintain the customer details and communication in real time.
The scalable mobile CRM like Sugar CRM mobile app offers you actionable insights. It also streamlines the process and make it customer-focused. You can get a ready access to customer’s history and prior interactions. This makes it easy to take informed decisions.
Efficient Sales Processes
A SuiteCRM mobile app has all the necessary elements to improve the sales process efficiency. Once you integrate them into your sales cycle, these apps can lead you to improve the sales process.
Easy installation and customization make mobile CRM app a choice of many businesses globally. You can use it to address changing sales requirements and increase your company’s YoY revenue. A report revealed that a mobile CRM app could increase the cash flow by 10%. It is possible with the result-oriented experience of the mobile CRM app.
Let us acquaint you with TapCRM – an intuitive and inventive SuiteCRM/Sugar CRM mobile app. It enables sales reps and admins to manage the CRM system on the move. It offers a real-time data availability with exclusive functionalities.
This Sugar/SuiteCRM mobile app can import contacts, mass update, or delete the records, and offers the real-time updates with the activity stream.
TapCRM, a Sugar/SuiteCRM mobile app facilitates sales and marketing teams for serving customers in a better way. Your employees can resolve the customer’s issues quickly with TapCRM. All you get is satisfied customers and cost reduction!
Do you have a mobile CRM app in your business system? Share your views with us.
Appjetty is a digital software products store specializing in extensions, plugins and apps for host of software platforms like Magento, WordPress, SugarCRM, SuiteCRM, Odoo, Dynamics CRM, etc.