After scary Halloween, it’s time to celebrate Thanksgiving and shop for Black Friday as well. As per a survey, “Americans will be spending approximately $5.07 Billion on Black Friday and Thanksgiving online sales”. That sounds great, isn’t it? So, it’s obvious that shoppers will be buying their gifts well in advance.
Being an e-store owners you definitely want to convert each customer into a sale. Every business should follow a Japanese word “Kaizen”, which means continuous improvement. The dissatisfaction received on e-commerce portal these days is mainly related to the tracking and delivery of their shipments. Most of the websites provide excellent shopping experience but fall short in offering improved order tracking services.
This blog will give you an insight on what general queries are raised by clients because of not having order tracking facility and benefits of implementing it.
Challenges with Shipment Tracking
“When will my order arrive?”
This is the most common question you might have faced, when there is no order tracking facility on you portal. Online punters are always eager about knowing when they will get their item. If they feel uncertain about delivery, there complains will start flashing up.
Some of the Standard Complaints
“Order No. does not exists.”
“Order Tracking Website Page Not Found”
Such queries are approached to you, when you are making buyers dependable on third party websites for tracing their parcel. Often, errors in courier websites leaves them disappointed. This can directly affect the sales of your website. Shoppers may not return to an online store which caused them the trouble of not knowing their order status.
More Queries for Customer Service
Being a website owner, your hassles and workload gets increased if no proper order tracking is provided by you or courier website. Shoppers will always ping your staff through live chat and customer services inquiring about their shipment deliveries.
What Can Be a Solution?
The answer to this problem is simple. Your website store should be integrated will latest Magento order tracking extension. It will offer shoppers with real time tracking of their orders. The following listed are some of the functionalities that can boost your website sale by having order tracking software.
To Sum Up
It is necessary to remain updated in the competitive market by installing such order tracking extension. It can prove to be an X-factor in accomplishing customer trust, reliability and sales targets. In coming times, shoppers may get benefit of Magento 2 order tracking extension which would include use of navigation maps, drone application, beacon devices and loT powered mobile applications.
Appjetty is a digital software products store specializing in extensions, plugins and apps for host of software platforms like Magento, WordPress, SugarCRM, SuiteCRM, Odoo, Dynamics CRM, etc.