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You might have a huge and fancy website that flaunts and sells plenty of products. But do your products reach your customers on-time? Is your shipping strategy effective enough to resolve the tiniest glitches on the way? These are the aspects that matter. And if your answer to these questions is no, you need to ensure that you provide seamless product delivery by using the right shipping method. When it comes to finding the most popular and the best working shipping platform, the name of Magento Commerce often comes up. It helps the merchants to take care of different shipping processes in the most cost-effective way. And in case, some features and functionalities go missing, they can always integrate a Magento Shipping Extension with their website to streamline their shipping process. By doing so, they can have better control over shipping activities, keep cart abandonments at bay, and make their business profitable. So, what are the ways in which you can make your shipping process more effective with Magento? Let’s try to know about it in detail: MAKE SHIPPING TERMS CONFIGURATION Ecommerce store owners who have ventured the ecommerce market with a new website often offer their customers with free shipping. Especially, because they would want to attract more customers and grow their customer base. To be able to do so, they can enable free of charge shipping option on their Magento configuration. As a modern retailer, you should also know that free shipping isn’t the only method that helps you prevent shipping costs from eating away your profits. You can also make the most out of other Magento shipping methods like Table and Flat Rates. Apart from these in-built features, you use other options like Signature on Delivery, addition of insurance charges, multiple shipping services etc. by integrating a Magento Shipping Extension. CHOOSE SHIPPING DIMENSIONS Shipping and packaging are the two of the most important aspects for any ecommerce store owner. And hence, you would want them to be under your control. To be able to do this, you will have to upgrade your Magento installation with customized modules. Australia post shipping extension can help you optimize the packaging process by cutting down your shipping costs. You can make use of the extension to create different shipping dimensions and custom dimensional units. You can also set different parameters like height, width, length etc.; both manually and automatically. By doing so, you can drastically improve the shipping process at your store and make it seamless for you and your customers. DISPLAY SHIPPING POLICY Customers hate last minute surprises. Especially, the ones that involve paying extra costs. The results, of course, are cart abandonment! If you want to keep such issues at bay, you must display your shipping policy wholly and completely. This will give your customers a better understanding as to whether or not they want to make the purchase. Magento 2 comes with a default functionality that enables you to do so. For enabling it, you have to log in to the admin panel, go to Stores > Stores > Configuration > Shipping Settings. Thereafter, go to the Shipping Policy Parameters’ section, configure Apply Custom Shipping Policy to “Yes” and write the policy text next to the field. You can save the configuration and display the text for your customers when they checkout. ENHANCE YOUR SALES In case you want to boost your basket size, Magento 2 enables you to manage free shipping promotions. All you need to do is display shipping options to your customers based on their location, products, your warehouses etc. You can also provide them with different options like free shipping, flat rate shipping, international shipping, same day shipping etc. With all the above shipping options in place and many more, you can drive more people on your website and convert them. In case you want a special feature, you can also get in touch with a company that sells Magento Australia Post Shipping Extensions. To Read Entire Blog Originally Posted Here : https://www.appjetty.com/blog/how-magento-make-australia-shipping-process-effective The first and foremost goal of any business must be to adopt and build substantial working relationships with their customers. In order to increase sales and remain consistently successful and profitable, businesses must listen to and meet the needs of their customers. Understanding their choices and needs is crucial to all aspects of your business. Many times, it happens that the customers decide to go somewhere else, they stop transacting sales or business deals, leaving the businesses wondering, why they left or what went wrong?
These questions haunt many businesses! The relationship should be well with the customers! Otherwise, the customers may go away. One day, the customer simply stops the business relationship without a warning or a complaint or even a formal farewell. There are many reasons why a customer may prefer to go with alternate providers or rival brands to meet their needs. Sometimes businesses are able to identify a trend, but most of the time; they are left with no answers. If a customer discontinues a relationship with a particular venture and starts off a new venture, it is obvious that the customer was discontent with the products or offerings or services, or it could be that the new business offers. There are many number of reasons why a customer may jump or switch to a new business. Whatever the case may be, it is important to find out why the business lost that customer. The answer is easier than you think: ask them. Gathering feedback through customer survey software is one of the most effective ways to ensure that you are in the same line with your customers. Surveys help you make your marketing to be more relevant and applicable, when your customers get an opportunity to share their views; you get the kind of feedback you need to create attractive offers, discounts and more. Interested customers remain involved and are more likely to stay around for longer period and spread the word about you. Power Of A Good Customer Experience
Businesses with the help of survey questionnaires can use the feedbacks to retain current customer relationships, to come with new strategies and build new relationships, thus improving the growth of business. If a business keeps on losing customers and they do not take the steps to collect worthy feedback from customers through a survey to learn the cause of their dissatisfaction, it can never grow successfully. So get surveying and grab your customer’s attention with content that’s a boost from surveys and polls, and give them a chance to tell you what’s on their minds. This will help you to know your customers better and develop your business accordingly. View Source : https://www.appjetty.com/blog/surveys-to-grow-your-business The general dislike towards haggling with customer support and regulatory agencies is well-known. As such, who likes overwhelmingly endless forms, long wait times, and queues for fulfilling their demands? If you think that these processes are frustrating just for the customers, you might be wrong. The employees who need to manage the flow of the application and process them well are even more flustered. Thanks to the digital transformation and advancements in cloud technology, you can digitalize the customer support process. The merger of CRM and CMS is one such magical occurrence. And portals make it even better. You can connect with your customers and manage their data by having control over it. It makes customers happier and enables agencies to work with better efficiency. Being one of the popular portal providers for Dynamics CRM, people often come complaining to us about the cost of Microsoft Dynamics CRM Portal. They say it would cost them an arm and a leg if they invest 500 euros into it and would prove to be even more exorbitant when it comes to adding new customers. Furthermore, they even dislike the user interface and don’t find it user-friendly. They want a solution that is efficient, easy to use and cost effective. And that’s why AppJetty is herewith Dynamics CRM Portal for WordPress. It makes the task of managing documents, cases, schedules, accounts as well as order sheets absolutely seamless! Also, it just doesn’t process your database but also keeps all the records in detail. Let’s check out some of the features of our Dynamics CRM Portal and the benefits it can render you with: Easily Configurable & User-Friendly AppJetty designed DynamicsCRM WordPress Customer Portal with the intent to extends the basic functionality of MS DynamicsCRM and make it all-inclusive. Apart from the compact layouts we have created, we have organized and stacked elements on the dashboard. With the help of it, users can operate the portal with seamless navigation. Now, let’s talk about the configuration part. ‘Rapid Deployment’ are the two words which we would like to use when it comes to setting up our portal plugins. They are ready to use and will start running in a matter of few minutes. As an Admin, you just need to sign into the system and you are sure to have one of the finest user experiences. Solve Problems Easily As a business owner, your biggest goal should be to eliminate the gap between the problem of your customers and fixing them. And you would want this process to be hassle-free. With the help of Dynamics CRM WordPress Customer Portal’s ticketing system, you can not only process your database but also keep all the records in detail. One of the major benefits of our portal’s ticketing system is that it enables CRM users to communicate with customers without sending them long emails or haggling with them over calls. You would also be able to manage cases, documents, schedules and accounts with utmost ease and save a lot of time. Keep Your Data Safe If you have a business, you must understand the importance of data security. And here, we are talking about your customer data. The best part about our portal plugin is that it acts as a simple gateway between your Dynamics CRM and WordPress CMS. Which means, it doesn’t store any data to our CMS’ server. The data of your customers remains completely secure on your servers and WordPress offers the needed interface to the end users with protected access. The best part? Our developers have also ensured that Dynamics 365 Customer Portal for WordPress does not bring any vulnerabilities to your CRM data. Work on a Customized Dashboard Fixed dashboards can get quite mundane and boring! And then, you might want to set different themes, arrange page components the way you like and keep changing colors. Our Dynamics CRM Portal, helps you do just that. It comes with an intuitive user interface and offers seamless navigation. You can set and arrange different dashboard elements and work around frequently usable modules with ease. As an admin, you just need to choose standalone or full-length page templates with the header and footer theme. And no getting overwhelmed with the number of features and tools! Just run a search tool from the dashboard and you can find the information you are looking for. Final Thoughts… It’s time to get over the traditional help desks and call centers. With all the above-mentioned benefits and many more, our Portal plugin is sure to make you and your customers smile. At AppJetty, you can find a range of Microsoft Dynamics CRM based portal plugins. Check out the features and functionalities of our products in detail by visiting our store now! View Original Source: https://www.appjetty.com/blog/features-make-appjettys-dynamics-crm-portal-best Migrating your business on Magento platform does take a lot of stress away as you no longer have to maintain your brick and mortar store or worry about the number of visitors that visit your store. Yet, you still need to handle the inventory and warehouse management processes. “Being properly prepared is one of the biggest assets in business.” – says Keeth Smart, one of the most popular American Athletes. The question is, do you? If your answer is yes, mull over the following questions and rethink.
There are chances that your answers to some of the above-mentioned questions might be in negation. Also, the default Magento Inventory Management system that is a part of Magento platform might not have some intricate inventory management tools/features that you might be looking for. And that’s why we are here to help. Take a look at this quick guide and find out how you can select the right Magento Inventory Extension for your e-store. Inventory Management in Real-Time You aren’t omnipotent. And you can’t update inventory levels every hour. If the Magento inventory management software you use relies on the Admin to make manual updates, there’s no use having one. Also, if you do not update your stock with every purchase, you run the risk of claiming to sell products that are out of stock. Imagine this – your customer receives an email saying that there will be a delay in delivery. It is sure to create a negative impression and bring you some negative reviews on social media. This is exactly why you would want an inventory management plugin that runs and makes updates in real time. Think about it… Support and Monitoring The companies that sell inventory extensions will help you to make integration and configuration with a lot of enthusiasm and willingness. After all, they’re making a good number of mullahs! But what about the glitches you face after integrating the extension? What if you are selling out of stock products as your system hasn’t received updates? Or what if you haven’t received the order as you had issues with your internet connection? It is possible to address all the above problems and many more if the company selling these extensions provides the customers with 24/7 support and monitoring. As someone would be always monitoring your store, they would be ready to take action even if you are not monitoring your data. In case you feel there is no need of human monitoring, you can have a system in place that reports you or the company about the issues that come up. How to Go About Choosing a Magento Inventory Extension? The points that we mentioned above might be generic. Your business requirements might be more specific which is why you need to choose an extension according to your needs. Search in the market for Magento based Inventory Extensions, go through the features and you are sure to find your ideal solution! During the initial days, the major intent of getting customer feedback was just to research and measure. Not for managing customer relationships. And due to this, there remained a lot of gaps between customer feedbacks and the actions. Entered CRMs, and enabled several companies to conduct surveys directly from their CRM systems. Moreover, they helped these firms to drive customer relationship activities like planning, intervention, and research.
Sales Force, SugarCRM Survey Module, and other CRM Survey tools gained popularity and helped companies to earn good revenue by driving CRM activities. However, there are certain pitfalls survey senders need to take care of while sending customer feedback surveys. If not taken care of, they can restrict you from measuring the business outcomes properly. So, let’s understand what you must not do while conducting feedback surveys and why. Don’t Forget Introspection Quite ironically, before creating feedback survey questions, you need to ask yourself certain questions. And it starts with an important question “Is your customer feedback the best it can be?” If the answer to this question is no, you need to start working on it before a few months. Especially, when it is a part of your continuous business development process. You should also ask yourself whether or not the feedback is relevant to the products/services you are trying to improve and whether your survey is in line with the current market standards. Don’t Start without a Purpose As we all know, one of the major reasons for designing a survey is to obtain an an an answer for a particular question. So, if you do not know what makes you ask these questions and what will you do with the information you receive from it, there’s no use creating it. Let’s say you have created a customer satisfaction survey in your SugarCRM Survey Module and you have not defined a plan to follow up after the survey. It wouldn’t make sense. It will also take up a lot of your customers’ time. That’s why do not just select questions and send them. Know what you will do with the responses, who will analyze them and how will you follow up with unsatisfied customers. Don’t Ignore Response Rates The survey response rates refer to the percentage of customers who not only received your survey but also answered it. For example, if you conduct a Survey from your SugarCRM using one of the SugarCRM Survey Add-ons, and 8 out of 10 customers reply, the response rate would be 80%. A good quality module would be able to provide you with information as to how many customers are engaged and satisfied. Whenever you observe a decline in response rates, you can work upon several things like enhancing your current survey format using the extension and time them in a way that you can receive maximum responses. Don’t Disregard Customers’ Trust Last but not least, sending a survey is futile if you haven’t earned the trust of your customers. Start with something as simple as addressing them by their names. Or, sending them gifts and discounts on special occasions. You can also follow them on social media, comment on their posts, promote your products to them and interact at a personal level. If your customers see that you are putting enough efforts and serve them using an individualistic approach, you are sure to win their hearts. Thereafter, they would be more than happy to provide you with any kind of feedback you seek, resulting in a product or service they were always looking for. We hope the above points helped you know about the aspects you need to be careful about while conducting surveys. Now let us talk about SugarCRM survey integration. Why Should You Integrate Surveys with Your SugarCRM System? Well, you cannot go about creating manual surveys. And since all your data is in the SugarCRM, it makes the data piping (moving information in and out of survey) easy. If you search for survey plugins for CRM on Google, you are sure to find many. However, not all of them are easy to configure. Also, some might ask for other third-party extensions for you to be able to shoot surveys through your CRM. As a SugarCRM software owner, you need a SugarCRM survey plugin that you can integrate easily with your CRM without installing any third-party extensions. Which means, the the minimum amount of investment and survey made easy. You can also find similar plugins for SuiteCRM systems. It’s time to make better use of data and get real-time feedback. Invest in a smart and intuitive Survey plugin now! https://www.appjetty.com/sugarcrm-survey-rocket.htm We are glad that we are a few generations ahead and we do not maintain the customer records in a huge pile of files. Digital migration of files into servers and then came 3-tier architecture to give birth to the CRM as we know today. Yes, there is another element that made the 3-tier architecture enhanced. It was cloud computing.
MS Dynamics CRM is one of the leading cloud CRM applications. Though for still traditional businesses, there is an option for On-Demand Dynamics. In either of the cases, Dynamics is one of the top 5 CRM applications for the large enterprise segment. The primary reason for Dynamics to remain at this spot is the diverse use cases that lead up to enhanced productivity for businesses. Moving from a custom CRM built in Java or another redundant technology to Dynamics CRM feels like moving from Nebraska to Los Angeles. However, it is criminal to want to have Dynamics CRM alerts to work in the same manner as you used to work with your older, less capable, and less intelligent system. Dynamics 365 Alerts and NotificationsYou must not expect to keep having the older habit take you back to the Stone Age. The ancestral CRMs would send you an email for various reasons why your CRM finds the need to tag you. And, that was almost magical in that ice age. Let those dinosaurs rest. Microsoft Dynamics CRM notifications are real time and they work in similar fashion as the ones on your mobile app. For example, LinkedIn notifies the users for every new connection request, for post notifications, and several other updates. These notifications appear in the LinkedIn Web App as well on the Mobile App (if configured). However, that is not all. These notifications also replicate on the registered email address. We may set up rules to map these notification emails in a silent inbox label; is there any logical view to have a dump of emails? Do we ever visit that label except when we need to clean up? Similar to push notifications of the Web 3.0, Dynamics 365 alerts and notifications provide an inventory of real-time notifications from the CRM itself. Users can directly access these notifications and take an action. Elementary stuff! Utilizing the Dynamics 365 Alerts to Improve ProductivityBesides the standard alerts, the CRM admin can look at business-specific use cases that will improve productivity. These custom Dynamics CRM alerts could be to notify the specific group of users when a certain event happens for a given contact or group of contacts. An event could be as small as a document upload in a CRM contact. Or, it could be the contract licensing approval for a new project kick-off. Custom Dynamics 365 alerts could be a game changer. A CRM as powerful as MS Dynamics could do a number of predefined chores without much effort at all. However, not all businesses operate in a similar fashion. Even the businesses of exact same nature could have different processes to achieve a similar output. The developers of Dynamics could not have compensated for these requirements, as they are not widely in demand. Therefore, in order to make the best use of your CRM, you should figure out the best method to manage internal notifications for your business. ConclusionDynamics CRM is like Pandora’s Box. They offer a wide range of features and in most cases, businesses do not even utilize 20-25% of all of these. However, while that is correct, there are also business-specific use cases such as custom Dynamics CRM alerts. You should explore the third party plugins available in MSAppsource. The Dynamics 365 app store ensures that there is a free trial or a test drive available to each of the plugins available there. Magento Merchants are the luckiest ones of the ecommerce lot. Thanks to the provision of Magento Extensions, using which they can change the functionality, look, and feel of their stores with ease. With other platforms, it is difficult to do so. Most of the merchants today attribute 10 to 80% rise in their sales due to the functions that Magento provides.Now, although we use the words modules and extensions interchangeably, there is a fine line between them. Modules are nothing but a packed version of extensions. And both have the capabilities to change the features and functionalities of Magento ecommerce stores. Today, we will know about the benefits that Magento 1 and Magento 2 extensions render. But before doing that, let’s find out:
WHEN SHOULD YOU CONSIDER INVESTING INTO THESE EXTENSIONS AND WHY? The first thing that you need to ask yourself before buying Magento extensions is, would your company be able to customize Magento extensions on its own or you can work based on the modules that the Magento community provides? If you are a business that takes care of sales online, customization is your way to go. You can hire a Magento Development Company that develops customized Magento Plugins and helps you to better your customer outreach and brand loyalty. If you are still in two minds about integrating Magento extensions to your e-store, we are here with some benefits that will help you decide whether or not to invest into them. YOU CAN KEEP INVENTORY BLUES AT BAY Inventory management is one of the most important processes for any business that deals with goods. The same applies to ecommerce businesses. If you have overdone the inventory, it can tie up your cash and if you have underdone it, you might run out of stocks. To keep this scenario balanced and manage real-time inventory data, you can consider integrating Magento 2 extensions which can help you with the following:
YOU CAN ENHANCE BACKEND EFFICIENCY There are several aspects to the backend of your ecommerce store. And you would need manageable and user-friendly modules that can help you manage the backend and frontend of your e-store with ease. As a business owner, you also might get busy developing customer relationships and be on the move. Which means you would need the facility to manage your e-store’s backend through your mobile. Search the market and you will be able to find several Magento extensions that help you manage customer details, accounts, reviews, and sales reports through your mobile. Here’s how they help:
YOU CAN MANAGE ON-TIME DELIVERY & TRACKING After you have established your Magento store and you’re growing with the increasing number of orders, it becomes important that you deliver the products on time. If not, it can affect the overall impression of your brand. Some e-store owners make use of traditional methods to keep a track of delivered goods and email their customers by letting them know the whereabouts of their products. But this can keep several loopholes in the system and create human errors. A Delivery Date Scheduling extension can help you get over these blues. It enables your customers to:
YOU CAN REACH TO A WIDER AUDIENCE Ecommerce store owners of today cite ‘language’ as one of the biggest barriers in reaching the global audience. When the customers fail to understand the products and services, cart abandonment follows. Now, if you do not communicate with your visitors in the language they know, it would also be difficult for you to follow up. This is when a language translator extension can come to your rescue. It enables mass and specific translations of content on your website and interacts with the global audience in the language of their choice. Take a look at the kind of functionalities such plugins provide:
YOU CAN SAVE ON DEVELOPMENT COSTS Look for a Magento Development company. Provide the necessary details. Work out on the costs. Wait until the developers code the functionalities of your choice. And the list goes on! Now, if you go on Magento Marketplace and search for extensions to fulfill certain functionalities, you would be able to find them with ease. All you need to do is check with the company that is providing Magento Extensions as to whether or not the plugin is compatible with your Magento platform. Magento has announced that it will provide security patches for versions 1.9 – 1.12 only until June 2020. Thereafter, it might become important for the Magento store owners to shift to Magento 2 platform if they want to keep vulnerabilities at bay. And in order to bridge the functionality gaps, you can always consider integrating Magento 2 extensions. AppJetty is the to go store when it comes to integrating extensions having all of the above-mentioned functionalities. Why not have a virtual tour of our website and find out more about the features and functionalities our extensions offer? Originally Posted Here : https://www.appjetty.com/blog/benefits-magento-extensions-overlooking For any business to run smoothly, it is important to conduct research and garner information from potential customers, regulars and consumers. Some of this information is collected before introducing products in the market and some after the products are launched. In any of these scenarios, customer feedback stands of major significance.
Surveys are one of the well-accepted methods when it comes to gathering customer feedback. But creating surveys can come with a lot of complications as one has to collect details individually and feed the data in different fields incessantly until the survey results are achieved. And thereafter, even if you get the feedbacks, it is difficult to use the data as it isn’t automatically available in your CRM. To help you get over such hassles, we created Survey Rocket which is the perfect survey solution for Sugar CRM. And the best part about it is, when it is integrated to your CRM, you do not need a third party integration solution to work with your Sugar system. HOW DOES SURVEY ROCKET HELP WITH DATA PIPING? Data piping involves moving the existing information from the CRM to survey. It ensures that one makes the most out of a survey built dedicatedly for SugarCRM. Using Survey rocket, one can pre-fill different survey fields from the existing CRM data. This process is best known as Forward Data Piping. It saves all the time and efforts of the sales executives spent behind filling each module. Now, there are also times when the survey is given to the respondents and they edit or make changes to the pre-filled information. Survey Rocket directly updates and records this information in the CRM database. This is known as backward data piping. It is not possible for all survey forms to be generic and have a ‘one size fits all design’. Survey Rocket can help you to pipe CRM data into specific survey modules or questions. This creates a better personalization experience. WHO ALL CAN BENEFIT OUT OF DATA PIPING? Every industry needs to make sure that they engage in a quality customer satisfaction process. And when it comes to customer centric businesses, there often arises a need to collect information through surveys. Data piping can be very helpful while creating surveys for the industries given below: Banks: Banking surveys should be very easy to create, brand and take care of all the research needs. Using the CRM, banking professionals can also create KYC (know your customers) kind of forms for updating customer data easily. The data gets automatically filled to the respective survey fields by fetching data from the CRM. As these surveys are run regularly and changes have to be tracked each time, data piping feature comes of great help. Be it particular questions related to banking operations or generic ones, all the information can be fetched/updated in your CRM through Survey Rocket. Hospitals: Traditional marketing methods are not working for hospitals anymore. After the term ‘patient-centered healthcare’ has been introduced, there is a dire need to integrate additional customer information so that the demands of patients can be taken care of. Data piping will help you to have more of evaluated information by offering convenience and save a lot of time. Insurance companies: Insurance agents need to adjust to customer needs from time to time. Survey Rocket’s data piping feature helps insurers to gain data in a more comprehensive way and helps them to retain loyal customers by providing substantial results. By fetching customer data from the gained survey results, insurers can make significant enhancements in service and sales, and take care of client expectations as well as priorities. How often you use the data piping feature of Survey Rocket totally depends on the kind of industry you belong to and the type and requirements you have. THINGS TO REMEMBER In order to enable the data piping feature while creating the survey, the CRM admin has to choose particular modules from Leads, Contacts, Accounts and Targets. If there are changes made to the data piping module while creating the survey, all map fields will be reset. A STEP BY STEP INSIGHT Given below is the basic flow of creating surveys using the data piping feature.
Survey Rocket is a robust solution which empowers your CRM and provides valuable data through the surveys you conduct. By using it, you will be able to know the preferences of your customers and obtain feedback to build successful business strategies. Data piping is just one of its features. Check out all the features of Survey Rocket and let your CRM data help you in your feedback mechanism. Original Post : https://www.appjetty.com/blog/importance-data-piping-creating-surveys According to Gartner, there will be more than 25 billion connected things by 2020. It means the Internet of Things is going to be a huge connected network between people-to-people, people-to-things, and things-to-things. It is not only connecting with us more, it is also changing the way we live. Whether we prefer to notice it or not, yet IoT is transforming our surroundings and will keep on doing it. Now, let’s talk about CRMs. In earlier days, the focus of CRMs was to reduce the cost around customer acquisition, retention, and servicing them. Now, it has customer portals that look after saving time and resources along with cost cutting. It also strives to provide quality of services to customers. Sugar CRM facilitates enterprises by enabling them to build customer portals to better their engagement. Suite CRM is built on SugarCRM community version, which also builds dynamic SuiteCRM Customer Portal. Blending Automation with Convenience So, IoT is changing the way people live and Sugar CRM is changing the way enterprise work. Now what if they both work together? This synergy will create an environment of predictive and preventive functionalities that send alert for future actions. Such a system will notify your customers in advance before they face any problem and provide a service or solution to the issues they might face in the near future. IoT will decode the buying pattern of the customer in real-time, and it will help the SugarCRM Self Service Portal or application to include them in the right marketing campaign. Is it possible? Yes, it is possible to use 'Internet of Things' and integrate it with SugarCRM Customer Portal and applications. The major three components of IoT can generate huge benefits for organizations if it works in sync with CRM. These three important components of IoT that your Sugar CRM solution can optimize are:
Exemplifying the Ease of IoT and SugarCRM Consider a scenario of a hearing aid company. The hearing Aid Industry has become more advanced. Now it is trying to introduce innovative features in their product lists. Examples could be longer battery life, Bluetooth compatibility, noise reduction. It is also introducing products for controlling your hearing aid device through smart phone, etc. Let us take few scenarios from this company. It will help us to understand how IoT helps in providing services to customers, with the help of IoT and its integration with CRM. 3 Different Scenarios Where IoT is Taking the Customer Experience to The Next Level.
In all these scenarios, how the company official will get to know about all the issues? That is because a sensor placed in the hearing aid instrument sends notifications to the central application. It creates an alert in the system that there is some issue with the battery or instrument, and needs replacement. As being an open source, SugarCRM can render IoT alerts in different ways with flexibility. These are,
Apart from this, IoT with SugarCRM can also help sales and marketing functions in multiple ways. Real-time data generated by IoT will you to help understand in numerous ways. It will tell you usage of the product, buying patterns of the customer, opportunities for cross-selling and up selling, deciding flexible pricing, etc. Your sales team can analyze the IoT generated data to decide future campaigns by knowing the right customers. It will help them reduce the cost in terms of market research. This data can also help the marketing function to identify those customers, who are not using your products anymore. For such customers, you can run separate campaigns, or invite them for trade shows and product launch programs, and try to retain them. So, why wait? Leverage the power of IoT and Sugar CRM and get the best out of your business. It will make the work flow faster and user friendly. This will also stay helpful for your staff and assist them to boost their productivity. If you wish to know more about such future app or share your views about it, feel free to reach us! View Source: https://www.appjetty.com/blog/sugar-crm-and-iot-the-synergy-that-will-drive-the-next-level-customer-experience/ To make it happen several companies, today, emphasis their customer experience management efforts around analytical data to gain insight into the real time customer behavior. It has been revealed from studies that 90% of organization decision-makers believe that delivering a good customer experience is vital to their company's success.
You must understand this truth and be always enthusiastic to travel that extra mile for your customers to retain and help them metamorphose into a loyal customer. It is very important to understand your customers because this is the key to your business success. You must deliver what you promise. To understand your customers you need to be caring and attentive to them. It will surely deliver back the potential rewards. Considering the above version of Steve Jobs, organizations need to invest in CE software that is equipped with various channels of customer interactions just to know your customers closely. In addition, there are a few time-tested methods to have an insight into your customers' behavior. Think Like Customers What better way could be than thinking just like your customers to understand your customers' preferences and shopping behavior? This is widely known technique but an underused ways to understand what your customers experience when they use your products and services. The best way of doing this is by walking the journey of your customer single step in one go and analyzing things through your customer's eyes. Just think do they want better after sale service or customized products or something else! Using Big Data If CRM system is a part of your business strategy, using its silo of data should be the next potential way to understand your customers from close quarters. Your CRM database and other data resources hold valuable and very crucial information about your customers. Look for patterns of their online behavior and you can also use this data to analyze your own business performance. You would be able to know how quickly and professionally you'fyour customerre responding to your customers' needs. Customer Survey The most direct and effective way of all is directly asking your customers about their needs. This will not only make them feel valued and heard but it will also help you gain valuable insights that you would not have thought of. There are several types of customer surveys available on the market! But what if this survey plugin is available within your CRM system? That would not only simplify your task but you would be able to directly send customer survey emails to your CRM customers. We have developed a simple yet feature-rich customer survey that can help you gain access to the hearts of your SugarCRM customers. Our SugarCRM Customer Survey Plugin is ideal to understand the needs of your customer. It is equipped with multitude of features that you would love to know about your customers. Key Attractions
This survey plugin is not only a great way to know your customers closely but it also helps redefine your cross-sale and up-sale marketing strategies for improved revenue generation. Delivering an optimal customer experience requires a complex initiative that encompasses coordinated effort across many dimensions of company resources like technology, process, strategy, organizational model, and people management. Recognizing customer experience management as an ongoing business strategy has the capability to satisfy future customer needs. So taking the right step at right time is of the essence where our SugarCRM Customer Survey Plugin can help you read your customers' minds easily. Read Original Post : https://www.appjetty.com/blog/blog/2015/10/15/how-know-your-customers-things-consider/ |
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Appjetty is a digital software products store specializing in extensions, plugins and apps for host of software platforms like Magento, WordPress, SugarCRM, SuiteCRM, Odoo, Dynamics CRM, etc. Archives
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