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Ecommerce is growing by leaps and bounds. Several businesses are emerging online to outrank and crush their competitors. What yesterday was a luxury, is a necessity for a business today to survive in rapidly disrupting marketplace.
Here’s what facts & figures have to say:
Ever wondered what made ecommerce grow at such exponential rates? Well, there are many reasons responsible after its “not so common” growth over a short span of time. One of the major reasons behind the success of ecommerce is, luxury and flexibility that come with it. The luxury of getting the product delivered at your home and the flexibility of getting it when you are most likely to be available, is something that makes ecommerce the first choice for any buyer. Importance of Timely Delivery: Tim was planning for Jonathan’s 12th birthday, on the upcoming Sunday. It was a few days away. He knew Jonathan was badly craving for the latest Walking Dead 2 video game. Looking at his hectic schedule, Tim knew that this time too, he won’t have time to personally go and buy stuff for Jonathan. So, he ordered Walking Dead 2 online. He was happy. He saved his time, a little money and most importantly his child’s 12th birthday. Here’s the climax: It was already 1.00pm and there was no delivery boy with brand new video game for Jonathan. Tim was desperately calling the company to get an update about his purchase. “Hello! I’m Jack from ABC store, how may I help you today?” “WHERE IS MY VIDEO GAME? IT SHOULD HAVE BEEN DELIVERED BY NOW.” Tim shouted at the guy. “I’m sorry to know that your item isn’t delivered yet. Maybe, you will get it by tomorrow as we do not operate on Sundays.” “WHAT THE…? TODAY IS MY CHILD’S BIRTHDAY. AND YOU SPOILED IT BADLY. I WOULD NEVER BUY FROM YOU EVER AGAIN.” Tim hung the phone, frustrated, annoyed, and perplexed what he would do next. Tim would neither buy nor recommend online shopping anymore. You see? Small things make a big difference. Something as simple as vague delivery details can spoil the buying experience. Fulfilling Customers’ Needs: Today, customers have wider range of options when it comes to online shopping. If you fail to offer more flexibility in the terms of delivery than your competitors do, your survival will be on the mercy of them. Research shows that, 50% of respondents had abandoned a purchase online due to unsatisfactory delivery options. On time delivery also increases the customer satisfaction levels with positive feedback. Here are some reasons why you need to “rethink” the delivery options that you provide: Lack of delivery options = abandoned purchases: Your customers are always seeking for better and flexible delivery options. They want their item delivered exactly when they think they are most likely available. If you want to stop losing customers, you should think of offering a wide range of delivery options to your customers. When was the last time you abandoned the purchase because of the lack of delivery options that you were seeking? I bet it was not because the product was substandard, or the item looked fake – it was simply that the vendor didn’t offer your preferred delivery option. More Delivery Options = More Customers. More Customers = More Business. Here Are Some Ways You Can Deliver Happiness! Delivery at Your Ease: What if you can offer your customers an option to choose when exactly they want their product to be delivered? Not only the date, but also an approximate time range in which they would be most likely to be available. That would be fantastic. Offering more options, will instill trust and credibility for your brand. This will also increase the retention ratio and your customer will buy more and often from you. Let Customers Know About Your Operating Hours: What if you can let your customer know when you operate and not to expect any deliveries from your end? That would cut through lot of miscommunication and disappointments that happens automatically when the checkout page mentions nothing about delivery. How Wonderful It Would Be If Your Customers Have the Flexibility to Reschedule Their Parcel? Have you ever cancelled a pre-scheduled meeting for something urgent and important that required your attention? Well, there are many instances when something needs our attention and we have no other option than giving it. How about offering your customers the luxury of editing the delivery date and time just in case, something goes wrong? Your customer would love that if all the power rests in their hands. Being a store owner, you would love to offer extended functionality to your customers. You might think, there might be a solution which can help you extend the functionality of your Magento Store. Magento Delivery Date Extension – We Made It Real! We have been there. Understanding your requirements and needs, we have taken the time to realize your idea. We call it, Magento Delivery Date Scheduler. It is an extension which you can seamlessly integrate in your Magento store and help you extend your store’s utility. Delivery Date Scheduler for Magento enables your customers to provide with the date and time on which they want their orders delivered to a particular address. It empowers you to take uncertainty out of the entire order delivery process. With the help of Delivery Date extension for Magento, the store admin can display dates based on shipping provision and availability of products. You can also send reminder emails related to product delivery and offer your customers with an option to track their dispatched products. If you are an ecommerce owner wanting to retain your customer base and boost sales, Magento 2 Delivery Schedule Extension is a perfect solution for you! Original Post https://www.appjetty.com/blog/how-to-make-timely-product-deliveries-each-time/
Magento, as you are already aware, is an open source ecommerce platform with unmatched flexibility. The reason why most customers prefer Magento is because of the features it has on offer including powerful marketing and SEO tools. Clearly, Magento can be considered as one of the best ecommerce platforms chosen by store owners around the globe. Your e-commerce platform and your CRM software are two of the most important elements that play an important role in your store.
And Magento CRM Integration can help you manage your business much better. CRM is considered as an essential tool to enhance the user experience and offer customer engagement. To help your customers get used to your business, you can use applications like SuiteCRM that creates a knowledge base within your customer portal. Why is SuiteCRM and Magento Integration Imperative? For any web store, understanding the customer behaviour along with improving the buyer experience is important. CRM is necessary as it helps the companies to conjoin sales, marketing and customer service to maximize the value out of each customer interaction. Magento and CRM integration adds values for your webstore. Magento SuiteCRM integration assists the companies to assess customer’s behavior not only by the products he has purchased, but also how many times he has purchased the same product again, brand loyalty and conversion rates, social media engagements in an integrated database. Multi-Channel Marketing Marketing your product with the help of a single channel is not sufficient in today’s world. You can combine the age old traditional methods with the new digital techniques for better promoting the product. SuiteCRM Integration with Magento can help us in knowing if the traditional method is effective or the new digital one. Effective Order Processing Post Magento and CRM integration, you can collect a huge amount of data about customers – this can be related to the orders, invoices, products in the wish list, recently viewed products and abandoned carts. This enables a positive experience for sales reps as well as your customers. Inventory Synchronization After the integration happens, you can easily be able to sync your product inventory in Magento to your customer portal. This will help your customer reps to go ahead and do some cross-selling and up-selling. This will keep your customers glued to the website and spend more time on your website. Customer Redressal When the CRM and Magento is integrated, it is able to manage the customer cases from a central location at ease. This eliminates the problem of slow response to any issues that a customer can have. The customer grievances and queries are handled efficiently and in time. Customer Information A customer portal is sure to help you in tracking all the information of your customers – be it their contact details as well as the activities they perform. Having information about your customers and keeping them in your knowledge base will help you enhance your sales. Customization Customization tools can help you add different apps as well as modules – thanks to the integration. You also have a choice to select which fields you want to display on your interface. Conclusion The integration of SugarCRM with Magento will allow you to have better knowledge of your customers by allowing you to associate Magento data with your contacts in Sugar. All in all, the integration of SugarCRM with Magento is the most efficient and effective IT solutions for CRM in ecommerce available today.
WordPress is one of the most trending and popular content management systems (CMS) and is a platform used by more many websites. If statistics are to be believed, more than half of the population on the internet depends on WordPress. If you are giving a thought to open your website, you are more than likely to fall into the following categories:
1. You wish to run a website but are clueless about the platform used to build it. 2. You already have an inactive website and do not understand as to what needs to be done with it. In both the scenarios given above, WordPress customer portal would be the best platform to serve your needs. Constant Follow-ups You work does not end with your customers signing in with his account. You cannot forget their existence just like that, can you? To retain the customers, you will have to put in efforts and start a conversation with them. Once they start using the portal, you should check whether they have any service queries or issues related to the portal, also if they are able to easily access their portal and need any other guidance, etc. This will help your customers to approach in case of other grievances in the future. Educate your Customers Well You need to be sure that your customers are well aware of the know-how on the customer portal. Involve the customers and teach them on how to upload a file on the portal, add the task or replying to an event – this is essential as the customers could be novice to the idea of a customer portal and need it anyway. Provide Free Trials An organization can attain good sales if they provide a free trial to every customer before he goes in for a final purchase. How can you ever pitch a product before the customer has tried it to become familiar with the product? Hence, it becomes crucial to provide a superior trial to every customer so that they get well acquainted with the same. Provide Various Support Options Even though you are constantly following up with your customers, you should never leave it at that. You should make sure that you leave no stone unturned for a happy customer experience. You can check on your customers by providing them video tutorials, demos for assistance. You can also email and call them to if they are doing fine with the new software. Monitor and Evaluate After making the customers aware of how the portal works, you need to keep a track of how many customers are using your portal and what is the success rate. Survey and Feedback After the on-boarding is done and once the customers are well versed with the customer portal, you need to spare some time and report a feedback for the same. The feedback can include what the customers liked as well as disliked about the portal. This will enable you to better your portal in all aspects. Conclusion WordPress is as dynamic as the world wide web is. There can’t be a better combination of a blogging platform and CMS together. I have highlighted the above points on how effective the customer portal is with WordPress. The above points can also help in attaining potential customers in future. Irrespective of the business you own, providing the statement of charges to customers is a daily task. A bill – that comes in all sizes and forms. Sometimes handwritten, sometimes created on a word processor, and sometimes produced through a software. Invoice; as we know it, ensures that we receive payments for the services we provide. However, not everybody finds the invoice creation process fascinating. Quite often, it is a pain in the neck!
But in the era wherein everything from pin to piano is available on the internet; and customers are willing to pay any amount for anything that pleases their eye, would it be ideal to send invoices that take endless hours to create and look frail and dull? Search the market for modern accounting software and you will find several including NetSuite, QuickBooks and Odoo. But when it comes to finding the software that is advanced, works exceptionally and provides you with clear, crisp, and professional looking invoices, Odoo emerges to be a winner. Right from startups to gigantic enterprises, several have embraced the Odoo power. Whether one wants to create an Odoo customized invoice or mirror invoices in multi-company setup, Odoo does it all! So, what are the ways in which it can help with Invoice Creation and Processing? Let’s try to understand. Make Accounting Easy As a startup, you might think that your good old excel sheets will survive. But as and when your business grows, the need for modern accounting software will become imperative. Odoo has the potential to automate the accounting process and integrate the details into different departments. For example, let us say you want to record your bank transactions and import the statements to your software. Odoo helps you do that with ease. Also, it provides you with a status overview so that you can keep a track of your paid, unpaid, and drafted invoices. You can also make use of Odoo invoice templates provided by different companies that enable you to customize the layout of your invoices. Get Paid on Time Delayed payments are like borrowed books. The intent isn’t not to return it back. We just forget until reminded. And once we remember, begins the saga of reminding the clients about the pending payments. The question is – how many times would you be able to do that? And for how long? With its “Automated Follow-Ups” feature, Odoo enables you to streamline billing reminders. Which means, no more follow-up emails or calls. Just set up the process and you are good to go. Also, you can accept payments through an array of payment gateways including PayPal, Stripe, Ingenico, Atos Worldline and Adyen. A Shortcut to Quotation Management Quotation management can become a prolonged process with the exchange of quotes taking place until both the parties finalize the amount. Using Odoo invoicing system, it is possible to do that in the matter of few minutes. Also, it is possible for the Odoo store owner to convert the quotes into sales orders from the quotation screen. In case, you have specific requirements, you can also make use of a good quality Odoo Quotation Template available in the market. These templates are easily integrable with your systems and CRM apps so that you can undertake the sales process easily. Concluding... Odoo Invoicing systems have helped the business owners sell more efficiently. There are several new possibilities you can explore using Odoo invoicing. A little research into it is sure to help. You might not think of Odoo invoicing systems as a huge boon. But, let me put it this way; its addition to your business is sure to help you in coping with the delays and avoid payment related dilemmas! Do you think it is enough to have a Magento e-store if you want to flourish in the ecommerce market? Well, it totally depends on what kind of features and functionalities your estore has. The ultimate goal is to make your business presence felt globally.
I’ll tell you how. Thanks to the technology and power of Magento, if you own a Magento store, you can easily translate your content with the help of an extension. Search for “Magento Language Switcher” and you will come across many that might solve your problems. If you want to be a successful business owner, you must have a multilingual store. Let us dive into some more benefits you can get if you have a language translation tool:
Conclusion To sell your products to the global audience, it is important to let your customers understand your products. And language plays a vital role for all native language readers. So, take help of a language translation tool and take control. Read Original Post https://www.appjetty.com/blog/benefits-integrating-language-switcher-to-magento-store For an enterprise business, there must be several third-party business stakeholders. To bring them all on one platform demands a CRM Portal. You may choose to develop one for yourself. Or, look for an agency to do it for you. Both come with cost and time. There’s a third option, look for CRM extensions. But, is it viable for your data security? An enterprise business having a significant number of partners across the globe is pretty common. A partner portal is an ideal solution for such businesses. It can create a data-sharing platform that provides specific information to the external stakeholders without clutter or data security breaches. It is an ideal method to establish automated communication process and “self-service” mechanism for the end-users of your CRM. Results of Case Study Published on Sugar A recent case study published on SugarCRM Blog shared a story of a Construction & Engineering giant. On an average, their staff spent about 20 hours per person every week to manage the communications with their suppliers. They integrated their Accounting programs and customized the SugarCRM modules. Further, they built specialty Portals for sub-contractors and internal departments. Results? 30% increase in project management efficiency, streamlined resource-sharing and reduced time for meetings. Possible size of the Partner Network for an enterprise and the current scenario of how they communicate with your business, and the business processes: Before We Get on to Data-Security Usually, even with the current technology, having the Sugar deployment and everything else, the communication follows the traditional way. Emails, Phone calls, even WhatsApp at times is the standard interface for this Partner-Employee communication. This method is time-consuming and oftentimes redundant. The critical challenge is due to “not having” a gateway. The end-user of the CRM - your external stakeholder does not have access to your CRM through a secure channel. A SugarCRM Partner Portal could be the fix of this issue. And, that does not even spike a debate similar to whether companies have CRM or not. Absolutely elementary stuff! So Coming Back Now to Deployment… Taking matters at hand is heroic. The technology changes, so does the CRM integration challenges, and you would require to work with them while you focus on your core business expertise. Honestly, if you find a technology-partner with right skill-set, it isn’t really a pickle you are in. Earlier option certainly is. However, this would still require some of your time in Project Management, and vetting the resources. Once you are through that stage, an agency like ours would require a decent amount of time to get through the development of your SugarCRM Partner Portal. Deployment with CRM Extensions For starters, we also have an extension to build a SugarCRM Partner Portal. The method of this integration is rather similar to what you did when you deployed Sugar. You integrated the CRM with your website for the CRM to fetch the data. So Where does the Security Breach come? Some extensions carry the code of analytics to track the hits, users, etc. Here, the extension is sharing partial data from your CRM to the third-party analytics platform. AppJetty - SugarCRM Customer Portal Do not be off by the name. Our SugarCRM Customer Portal can be used for any use case of your integration from CRM to the CRM Portal. Our architecture simply connects your CRM with the CMS or custom admin of the Portal. It is a bridge with anonymity to ensure that there is no leakage of data due to this integration. So, any possible breach of this data can only trigger from your setup - that I believe you would be in control to take care of. Some Other Features You Should Know About...
Beyond this, you may or may not wish to have customization to the modules or the portals. If you do, (we can brag) we can certainly do it for you. View Original Source: https://www.appjetty.com/blog/secure-access-partners-your-sugarcrm/
Ecommerce is racing at a faster speed and it wouldn’t be wrong to say that online business is gaining momentum. Despite online retail has become a trend, it comes with its set of pros and cons. When any customer visits a web store to purchase more than one product, there are various ways and hacks to enhance and increase the sale. However, every customer wishes for a price that is cheaper than compared to other competitive websites.
This can lead to us losing out on customers as there is no interaction between the buyer and seller to fixate on a price profitable to both. The customer is likely to visit other websites that offer the same product at relatively cheaper prices. Do you think there is no solution to this problem? Thankfully, there is! We can simplify the process of managing online quotations with the help of quotation management tools like the Magento Quotation Extension. Introduction to Quotation Management So, what does this quotation management tool or quotation builder do? As the name suggests, this tool helps in building difficult and quotation of more than one product in a short time. It also helps in sharing the quote with the customers and receive their feedback. A quotation manager / builder helps you in resolving more service queries service, reducing unwanted and increasing revenue. After installing a quotation manager within the web store, you can purchase products in bulk wherein you do not have to mention the exact prices of individual items. Adding quotation management tool reduces the risk of customers asking for discounts on the web store wherein personal interaction is not possible. This tool removes the hurdle of interaction with your customer as it provides an effective interface to submit quotes for products available on your store. Benefits of Using Quotation Management Tool
Conclusion Quotation management tool is not only efficient for resolving customer queries, it also helps in reducing the time required for preparing quotes and keeping track of the same. With QMS at your service, you don’t need to worry about changes in price list, addition of new products or new principal. QMS will take care of everything! “Customer engagement,” is an important aspect to keep a business running. It depends on how well you handle a customer, how swiftly his queries are resolved as well as how little he waits for his service request to be answered. Unfortunately, these stories do not glorify your forte in offering customer services. We live in an era wherein customers want the solutions to their problems on fingertips. And that too, while on the move.
Also, with the obsession of internet growing over the years, customers like to keep connected to their favorite brands through the same. Now, let us say you desire something that can help you enhance your outreach and help the customers to find answers to their issues. A customer portal can be an ideal solution to end your search. Why Does Your Business Require Customer Portal? In the disruptive marketplace, every customer is looking for ways to stay connected and up-to-date. With the advent of internet and smartphones, the world has become smaller. Every information is available on the fingertips. Every industry ranging from automobiles to healthcare to insurance and shopping find connecting with their customers beneficial. And how do they do this? It’s simple – they have provided tools that can enable customers to interact with the companies that they want whenever they want. An online customer portal brings all of your self-service support options into one easy-to-use location. Integrating CRM with Customer Portal CRM demands that you record every communication that you have with prospects and regular customers. Using CRM with customer portal, you can have access to check who has entered the portal as well as his activities. This helps enrich the data collected about each person. A CRM portal is a way in which non-CRM users can be a part of it. This allows them get information from the company whenever they desire. an efficient way, regardless of the time of the day. Depending on the different CRM you are using, there are various customer portals available in the market. How Does a Customer Portal Bridge the Gap Between the Business and Customers? Exceptional Customer Service Every customer you come across needs a special pampering. They want you to treat them different from the rest - be it an enhanced accessibility, ease of using the portal, personalized content etc. Using SuiteCRM self service portal, you can provide them with options like access to their portal on the go, navigate the portal on their own. This is sure to enhance their user experience. Build Brand Loyalty The SuiteCRM customer portal not only helps the customers to look after information, but also assists them to remain closely connected to their brand. This culminates a sense of brand awareness in their minds. Brand loyalty calls for increase in sales and referrals. Automating Business Communication The entire world is racing towards digitalization – thanks to smartphones and internet. Digitalization in retail can bring enormous benefits like global accessibility, very petty or zero human errors etc. Customer portal plays a major role in automating every business process. Get insight for Target Audience Customer portal can help organizations in gaining insights about customers. This can include how their purchase behavior is, what product interests them, communication pattern etc. The customer portal can help in achieving the details of the customer behavior. These insights can be used in framing business strategies. Conclusion We thrive in the DIY generation and hence, adapting to customer portals can render great benefits. But before you choose one, you must jolt down the purposes you expect it to serve. We hope that you choose the best for your business!
You know what? Total average ecommerce spend per customer over the course of the year is estimated to be $1,800 in the US and 1,600 in the UK. With ever-increasing online ecommerce business, more and more businesses are emerging online with various platforms available out there in the marketplace.
Magento is one from the many reliable platforms out there to build your store on. It is backed up by an army of 315k developers to support your store. Not just that. The reason why Magento is very popular is because it gives the store owners maximum functions and a range of extensions to enhance the overall user experience of their website. While there are many Magento extensions available out there in the market, I have taken some time to filter some of the best from the rest that you must equip your website with: 1. Catalog Search Refinement: This Magento extension, refines your store’s search capability, as suggested by the name. Normally, when customers use multiple terms in the Magento search bar, the products listed do not take into consideration the link between the terms and the result may not be relevant. With this extension, though, your store smartly displays those relevant products containing all the search terms. For example, if a customer searches for ‘blue headphones’, they will find blue-colored headphones instead of items that are only ‘headphones’ or ‘blue’. 2. Sidebar Navigation Menu Professional: This Magento Addon adds a vertical collapsible navigation menu to your store’s sidebar columns. The extension also shows thumbnail icons for categories. SNMP has flexible configuration settings with 30 options to control your website’s navigation. 3. Shipping Rule: Shipping is the essential part of any E-commerce store. Although Magento 2 provides general shipping features and configurations but there are needs to charge custom shipping rates to your customers based on certain conditions. With the help of this Magento 2 extension, you can have completely tailored shipping rules as required. 4. Free Shipping Bar: Make customers aware of the free shipping offer on your store in a non-intruding manner. Allure your customers with custom text and show them how far are they from the minimum order total to avail the free shipping offer. Increase the average order value on your store by installing the free shipping bar extension. 5. Easy Lightbox 2.0: Easy Lightbox displays your product image in a good-looking lightbox window which helps your customers get a better view of your products. The extension allows you to customize your product thumbnail, lightbox window, and main image size. Lightbox settings such as label image, overlay fade and resize duration can be configured. 6. Facebook Connect & Like: Facebook Connect and Like allows your clients to register to your store through their Facebook accounts and enables the Like feature on every store page. You can customize the login button design to match your website’s theme and also insert an image in the login button field. 7. Free Banner Slideshow: The Free Banners Slideshow extension enables users to add and manage banners with ease from the frontend in an image slider. The extension offers a number of configurable options such as banner resizing, transition effects, autoplay settings and other options to enhance the banner display. So those were some of the best Magento Extensions that you must have installed on your Magento Store. These will help you grow your business exponentially by increasing the functionality of your e-commerce store. At the end, User experience is sum of all! If you sincerely want to grow your business, you should consider to have these plugins on your site. Language is how we express everything that we feel, sense, touch and say. After all language is an integral part of everything we do. Our language and communication preferences are what connects us with other like-minded people around us.
“With languages, you are at home anywhere!” When was the last time you felt totally stupid just because the website that you were surfing looked exceptional, yet wasn’t in the language that you wish it would be? Felt that the website was totally useless and must be in the language of your preference. Think of it for a moment, do you want your most valuable customers to feel the same way for your brand? Why not integrate a language switcher plugin to your most amazing store! Today, with more and more businesses transforming online, Magento has become #1 ecommerce store empowering more 150k stores, with a giant army of more than 315,000 developers and a network of 1,150+ highly-trained technology and solution partners. While more and more stores growing online, they need a robust multi-language solution to help their customers interact better with their amazing store. Here are some reasons why you should consider integrating a Magento 2 language switcher plugin in your ecommerce store: Build Trust & Credibility: Local language is meant to build a good rapport with your end users. Think of it for a moment, who would you trust more? Someone who speaks your language or the one who speaks a secondary language? If you are like most of your end users, you would prefer to listen it in your native language. “If you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language, that goes to his heart.” ‒Nelson Mandela Maximize Business by Increasing Customer Base: By leveraging the power of your end user’s native language, you can certainly increase their frequency of interacting with your e-store. This will eventually result in more sales, and guess what does that mean? You guessed it right, more business! You should not underestimate the power of local language used in the right manner. Reach Beyond the Geographical Limits: Yes. With the help of a Magento 2 language switcher , you can reach more number of people than you normally would have reached. Have you ever thought about reaching to customers who don’t know your language? There are so many countries who do not know “English language”. Well, they prefer their own language to communicate. How in the world would you reach them? With the help of Magento 2 multi-language plugin, you can easily reach masses by translating all your pages to their preferred languages. Statistics Shows that:
Final words, with the help of a language switcher extension, you can reach to masses by interacting with them in their preferred language. This small tweak has a potential to transform your business. As the old adage says, “Small changes make a huge difference.” Gandhiji used to put it this way, “In a gentle way, you can shake the world.” By a small little change, you can outrank all your competitors, before they do so. |
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Appjetty is a digital software products store specializing in extensions, plugins and apps for host of software platforms like Magento, WordPress, SugarCRM, SuiteCRM, Odoo, Dynamics CRM, etc. Archives
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