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A good business is all about happy customers and happy customers are about good services. You cannot render good customer services completely from your office. Your sales team need to go out and connect with customers. Likewise, customers will also have to come to you for their request and queries. So, either your sales team and customers need to make physical visits or there is no work done. But there is third option, Mobile CRM application. Mobile CRM app works as a mediator between your customers and you. It let customers connect with you through clicks and taps to seek support or to register a query. It also enables your sales team to access real time data like latest leads and newly emerging opportunities. But getting a CRM mobile app is also not sufficient. You need a good Mobile CRM Strategy as well. Why Mobile CRM Strategy is Important? When you have a good strategy to drive your app, half of your tasks are already done. A better plan always works. And a CRM Mobile app can assist you to make a best strategy. It drives a perfect customer service flow and make your workflow quick, efficient and error free. Mobile CRM strategy helps your sales team to target customers, uses right approach to offer proposal, converts lead into a customer, delivers service and handles their queries. Deriving the basic feature of CRM Mobile apps not only help in satisfying customer needs, but also implant a workflow for you. A good Mobile CRM app strategy provides you with a platform to design your services, drive an efficient workflow, enable inter-departmental integration and centralize the information base. The process wherein your sales team can contact customers and your customers also can contact you, provides a compound idea of enterprise work cycle. This idea helps to strategize your enterprise processing plan. Benefits of CRM Strategy A good Mobile CRM Strategy can help you to win the race in this competitive business world. It not only focuses on high turnover for your business but also implant firm roots of your enterprise. A few benefits that it serves are:
Opting a good Mobile CRM Strategy is the best policy to drive your business to good growth. It optimizes your resources and take the best out them. SuiteCRM Mobile App and SugarCRM Mobile App are among the trending CRM mobile apps.
In the year 2017, there were nearly 269 billion app downloads. If you arrange all these 269 billion app icons end to end, they would go to the moon and back! Not just once, but 500 times and quite literally! This fact clearly indicates how the fad for mobile apps is growing with each passing day. For traditional business owners who have finally dragged themselves to have a website for their business, (Well, Congratulations!) this should come as a jolt of alertness. Having a website is not enough. Customers want to connect with brands on their fingertips and if you want your business to grow, you must have an app.
Most of the successful ecommerce websites run on Magento platforms today. And now that we are talking about having an app, you must have already started mulling over the things you need to do. Hire a developer, share your requirements, and get an app developed from the scratch? Well, the long way is not always the right way. Thanks to the technology, you can get your hands on a Magento extension which can help you to create your own little store and an intuitive app in a matter of minutes. But before we know about these extensions, we will try to know the benefits of having a mobile app for your ecommerce business. So, here we go:
MageMob App Builder for Magento 1: An Intuitive Mobile App Builder One of the best Magento 1 Extensions by AppJetty, MageMob App Builder is a perfect way to build a customized mobile app for your Magento Store. This mobile app builder for Magento is optimized for iOS and Android platforms and is mobile responsive. The best part about this Magento extension is that it enables you to create your mobile app using the live synchronization feature. Thanks to this feature, there is no need for you to worry about maintaining your mobile application and Magento store individually. Once you make changes on your Magento store, they get updated on your mobile app in real time. This saves a lot of efforts spent after maintaining two different catalogs. If you are looking forward to have an attractive, user-friendly, and intuitive app for your ecommerce store, the time is now. Write to us on [email protected] View Source: https://www.appjetty.com/blog/benefits-mobile-app-ecommerce-store/ Take a walk downtown during the office hours and you will find several corporate heads immersed into their mobile oblivious of their surroundings. Just as you might think that they are busy communicating, educating, and entertaining themselves; they would be accessing their marketing collaterals and resolving customer issues. Thanks to smartphone accessibility, the concept of customer relationship management has reached another level. According to a research study by Gartner, the businesses of today spend around $12 billion every year on CRM mobile Apps. Although this is a reality, there are several businesses that have not leveraged the power of mobile application for CRM. Through this article, we intend to acquaint you with multiple ways in which CRM mobile apps are transforming businesses worldwide. So, here we go! Keep Ahead with Real Time Updates Right from forecasts like this one to activity updates and performance reports, CRMs provide with real-time information to the users. Search for “SugarCRM Mobile App” and you will come across several applications that provide such facilities. The best part? Admins can also obtain hourly, monthly, and quarterly updates. These updates on the go can help CRM users in many ways can ever imagine. Things can happen faster and transactions get quicker. The GPS Advantage A well-designed SuiteCRM Mobile App provides location-based access to CRM users and gives them a list of leads, present and potential customers along with their locations. This facility saves a lot of time, efforts and of course, fuel. Team Collaborations and Access Now, as the CRM is a centralized system, it keeps all the team-mates aware and updated about meetings, follow-ups, deal status, progress reports and more. You can also obtain a customized Mobile Application For CRM. Enhanced Customer Service Customers need answers to their queries on immediate basis. Finding information about the status of customer queries also gets easy with the presence of CRM on fingertips. Increased Productivity With accurate and tangible data, real time updates and enhanced productivity, CRM mobile apps are proving to be a bliss for CRM users that are on the move. Is There Anything Out There for Sugar/SuiteCRM Users? TapCRM – is a Suite and Sugar CRM is a great way to provide on the go access of CRM data to your teams. It helps the users to conduct efficient operations and works on both Android and iOS platforms. And the best part is, you can get working with it in 3 easy steps given below:
View original Source: https://www.appjetty.com/blog/crm-mobile-apps-transforming-ways-do-business/ Every other person we see around us seems to be in a profound relationship with one’s device – especially mobile. Right from connecting with people and playing games to shopping, we have witnessed a paradigm shift in the ways in which technology is used. Talking about ecommerce, it wouldn’t be wrong to say that “Mcommerce is the new commerce.” It is quite common for the customers to order things from their mobiles rather than visiting a brick and mortar store to buy what they want. And it is absolutely convenient to do so looking at the time and money you can save. Fortunately or unfortunately, it comes as a huge awakening call for the ecommerce store owners who need to switch their focus to mobile application development.
Amazon and Flipkart are some of the best examples of mobile apps becoming extremely popular amongst customers due to their user-friendly interface and multifaceted functionalities. If you own a Magento Store, it is important to have a mobile app for Magento so that the customers can reach your brand easily. The question is, how can an app like this be created and what features it must have in the frontend and backend to make it feasible to use. If you are an entrepreneur willing to have an intuitive ecommerce app, this piece of writing may help. So here are some insights on creating an app that works: Know what you want to sell Have you decided the type of products you want to sell online? Do you want to start with limited products and then go on to adding other categories or are you ready to sell a huge range of products? Talking about Flipkart and Amazon, you should know that both had started by selling books and thereafter went on to add other products. Also, you must have a clear idea about the market scenario of the products that fall into your forte. After deciding, you can add those categories in your app. It is advisable to start small and keep adding categories once your business starts expanding. Find out about your competitors Before you start designing your app, it is must to know about your competitors. Ask yourself questions like “Why should my customers choose my brand’s app over others?” Start exploring different apps and find out which are the most liked functionalities and features in them. Read the reviews and comments provided by different customers along with their feedbacks. These things will teach you what not to do with your app. Thereafter, you can come up with a list of features that an online shop like yours provides. Shortlist the ones you like the best and make sure you inculcate them into your app. However, make sure you are unique from others in some way so that you can build your USP. Take help from business experts/analysts and start brainstorming. Offer smart search options Customers love quick and refined results. After opening your app, it is unlikely for them to keep scrolling until they find what they want. You can integrate an open source enterprise search platform like Solr to your Magento app which enables your customers to conduct an advance search for the product they want. By integrating this functionality to your app, your customers will find it easy to search for what they want right from the app and order easily. A smart search will definitely bring down the number of cart abandonments resulting out of the inability to find a particular product. A minimalistic approach is must with an app. Offering too many functionalities thinking that “My customers will love it!” often comes across as a wrong decision. A cumbersome, loud and confusing application can invite several dislikes. So it is better to display lesser products and have a neat looking app. As mentioned above, you can focus on the major features of the app like easy login or product search option. Also, keep the payment simple and customer forms short so there are lesser cart abandonments. Have an intuitive backend There are several backend Android and iOS based mobile apps available for the entrepreneurs so that they can handle their inventory, check order details, track order fulfillments and manage all the aspects of their ecommerce store whenever they want from their devices. So along with a nice front end app that you provide your customers, make sure you also get a good quality inventory or admin application. This will help you streamline your business processes and run your business smoothly. Be available for help Good support facility forms the crux of any business. Make sure your customer support team can be reached at the click of a button. Provide an option of help in your app and make sure you render an outstanding support so that your customers feel valued. By doing so, you will make your app reliable and more welcomed for people. After your app gets up and running, you can add features like “customer reviews”, “feedbacks” and “ratings”. Let your customers provide their feedbacks on your app. Thereafter, you can enlist the pain points and make enhancements with your app. On a Final Note… After keeping the above tips on creating an Ecommerce Mobile App like Amazon and Flipkart, you can start researching on a company that can help you develop a mobile app for Magento. Ask for quotations and development costs from different companies and look at the UX/UI design services being offered by them. Approach a company that deems right to serve your needs. If you are a start up business, there might be a possibility that your budget is limited. And it is not necessary for you to have a fully functional and classy looking app from the beginning. Start small and keep upgrading from time to time so that you can reach out to your customers in the best possible way. So what keeps you waiting? Now is the right time if you want to make your business reach the fingertips of your customers. What features would you want your business app to have? Feel free to share with us! |
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Appjetty is a digital software products store specializing in extensions, plugins and apps for host of software platforms like Magento, WordPress, SugarCRM, SuiteCRM, Odoo, Dynamics CRM, etc. Archives
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